Fitness First Member Services Representatives

View all Fitness & Lifestyle Group jobs
Various Locations, All States & Territories
February 25, 2022

Put your career First

About Fitness First:

A globally recognised leader in the fitness sector, Fitness First currently operates 58 Australian clubs across New South Wales, Victoria, and Queensland. We believe that fitness inspires people to go further in their lives and takes courage, determination and dedication. Working with Fitness First is more than just a paying job. It’s the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.

As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees.

The opportunity:

Member Services Representatives (MSR’s) are one of the main faces of our clubs. They greet our members when they arrive, making each individual feel valued and welcome. You will get to know our members on a first name basis and have the opportunity to celebrate all of their successes with them!

You will be a member of the team that solves our members’ problems, providing them with solutions that remove the barriers to them achieving their fitness goals.

In this role your actions will encourage and empower people to continue their journey towards becoming more active, fulfilled and confident versions of themselves.


  • A problem-solving mindset – you can provide solutions that meet the needs of our members
  • A gift for communication – you can talk to anyone with ease, and inspire them to take action
  • Drive – you are goal focussed and continuously looking for new ways to excel yourself
  • A team player – you can rally through the hard times and celebrate yours and your teams’ wins
  • Customer focussed – you can build rapport with people of all backgrounds and want to help them achieve their goals 


No prior experience is required. We believe that given the right opportunity, remarkable people can achieve remarkable things. We can give you full training if you have the drive to succeed:

As a member of the Fitness First family you will have access to our Gold Certification and Emerging Leaders programs to accelerate your career with us.

In addition, for employees who meet eligibility criteria, you can choose to access free qualifications including a Cert III in Business (Customer Engagement), Cert III Business (Business Administration), Cert III in Retail,  Cert IV in Business or a Diploma in Business.

What we can offer you:

We can give you a career with meaning – where you can see how your actions positively impact the lives of others on a daily basis. We are proud of our energetic and supportive culture where you’ll feel like one of the Fitness First family from day one.

In addition we offer:

  • A competitive package including base salary, super, and uncapped commission
  • A FREE, Platinum gym membership – practice what you preach and work-out at work!
  • Additional benefits including anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards
  • Career opportunities with Fitness and Lifestyle Group – Asia Pacific’s largest diversified fitness group – develop your career across our brands, locations and disciplines
  • Ongoing training and support to develop your customer service, sales and leadership skills

About Fitness & Lifestyle Group:

We are proud to be part of Fitness and Lifestyle Group (FLG). FLG’s portfolio of globally renowned fitness brands includes Goodlife Health Clubs, Fitness First Australia, Jetts, Zap, Barry’s, and HYPOXI. FLG has 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand. Our 10,000+ employees currently help almost a million people live happier, healthier and more active lives, delivering 65 million+ workouts per year.

Apply Now!

Please visit our website: for a list of all of our current vacancies.

Please note, we are currently only able to accept applications from those aged 18 and over.


Apply Now
February 25, 2022

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