Hospitality & Tourism
Built on almost 100 years of pioneering innovation, the Qantas Group continues to push boundaries today.
Whether it is through state-of-the-art aircraft, new routes or world- class products, we’re creating memorable experiences for our customers whenever they fly with us.
We’re widely regarded as one of Australia’s most iconic and loved brands. No matter where you are in the world, seeing our red roo fills Australians with a sense of familiarity and pride.
Today we employ more than 30,000 people, and together we fly more than 50 million customers across Australia and around the world every year.
We have a range of programs to help young Australians kickstart their career. The Qantas Graduate Program offers a unique, two-year accelerated career start and development path for recent university graduates.
Qantas Engineering also offer a variety of exciting apprenticeships in aircraft maintenance and other trades.
Aviation students from selected universities can also apply for the Future Pilot Program to be mentored by experienced Qantas Group pilots as they complete their degree. Selected students will then be invited to be part of a fast-tracked 12-week Airline Transition Course to enter Qantas Group as a Turboprop First Officer with QantasLink, or with Jetstar’s regional operation in New Zealand.
Go behind the scenes with our industry career videos to find out more about some of Australia's most popular jobs.
A Day in the Life of the Qantas Group
1. Why work for Qantas?
At Qantas, we represent Australia to the world. We’re known for our spirit and can-do attitude. If you’re successful in joining us, you’ll be joining a team where creativity, diversity and innovation are encouraged. Every member of the Qantas Group enjoys the opportunity and support to follow their dreams, face new challenges and aim for the impossible. That is why we’re consistently voted as one of the most desirable companies to work for in Australia.
2. One company, endless opportunities
The Qantas Group is made up of a diverse range of businesses including our domestic and international airlines, Qantas Loyalty, Jetstar and QantasLink. As one of the largest employers in Australia, you don’t have to look far to take the next step in your career. Our people work across a range of areas – cabin crew, customer service, IT, analytics, engineering, environment, finance, HR, marketing operations, pilots, safety, sales, strategy and more. We encourage internal recruitment and promotion, so our people can grow with us.
3. Rewarding our people
Our reward and recognition program celebrates the achievements of our people every day, awarding points for a job well done which can be used to redeem products via an online store.
Our staff travel programs provide airfares to exciting destinations all over the world, at discounted rates.
4. Our environment
Our inclusive culture inspires us to dream big knowing we’re supported by the best people. Our purpose-built head office in Mascot has different workspaces to encourage collaboration and new ideas. All our buildings are joined together by a glass atrium with cafes and casual meeting stops where colleagues catch up, work and grab coffee. All our Mascot employees frequently come together here for town halls and our monthly markets.
5. Our Brand
Founded in the Queensland outback in 1920, we have grown to be Australia’s largest domestic and international airline. With a reputation for excellence in safety, customer service and operational reliability, we are widely regarded as the world’s leading long-distance airline and one of the strongest and most trusted brands in Australia.
6. Training and development
Your development is a priority for us and we want to provide you the skills and experience to thrive and grow. Our people have access to career planning resources, formal and online training along with on-the job experiences and mentoring.
If you want to continue your studies in a field related to your role, you can apply for financial assistance or additional leave for classes and exams through our Education and Training Assistance Scheme.
7. Championing inclusion and diversity
At Qantas we value diversity of thought and experience and believe that our inclusive culture contributes to our success. We have a diverse workforce that reflects contemporary Australia. We celebrate and promote diversity as a strength of our business. We actively support gender equality, Indigenous reconciliation and LGBTI inclusion.
8. Supporting our community
We work closely with partners like UNICEF Australia and Make-A-Wish to make a positive impact on the community. Our Change for Good program has collected more than $34 million in small-change donated by passengers. We also support charities our people are actively involved in through our internal community grants program.
9. Health and wellbeing
At Qantas, we aim to provide an environment that supports and motivates our people to live healthier, happier and more productive lives. We regularly hold wellbeing events and mental health training, with discounts on gyms and health products also available.
Safety is everything to us. We’re committed to providing a safe and injury- free workplace through world-class safety practices, integrating operational safety into all our business activities. We’re proud to be one of the safest airlines in the world.