Transport & Logistics
V/Line is Victoria’s regional public transport operator.
Each year, V/Line carries over 19 million passengers and operates more than 88,000 train services. With 3,520km of track extending out across Victoria, this makes V/Line Australia’s largest regional passenger rail operator. And arguably Australia’s fastest-growing railway too.
Since 2004, customer journeys have increased from 6 million to 19 million a year. Even today, there are parts of the V/Line network with an annual passenger growth rate of 19%! There’s most definitely a real buzz around the place. V/Line is a major employer with more than 50% of our 1,815 staff living and working in regional Victoria. We offer a work-life balance which other employers can only aspire to.
Our passengers travel for work and leisure purposes. Commuters are V/Line’s most frequent travellers typically travelling for work and study. Passengers travelling for leisure purposes travel less-frequently to visit family and friends, for holidays and for days out to visit attractions or sporting events.
If you are accountable, respectful, have integrity and are bold enough to stand up for what you believe in, joining V/Line will give you every chance to be your best. The railways are truly a growth industry and it’s an exciting time to be on this journey.
Our Operations team through the Service Delivery, Customer and Asset Management functions concentrate on the day-to-day operations of delivering an essential service for Victorians. These important functions work hand in hand to ensure a seamless experience for V/Line passengers.
The Service Delivery team through train driving, shunting, rostering, security and V/Line’s Integrated Operations Centre safely deliver over 88,000 train services each year.
The Asset Management team look after V/Line’s train fleet and maintenance of the railway lines while engineers play an important role in providing the specialised expertise needed to ensure best practice.
The Operations team also focus on planning for the future – developing and delivering the projects that will shape regional rail, V/Line and Victoria in years to come.
It’s a team of diverse roles which provide enormous challenges and satisfying results.
Our Customer team is 100% focussed on providing excellent customer service for, you guessed it, our many passengers. V/Line frontline teams are service ambassadors and encourage constant customer engagement while supporting train performance and aiming for maximum customer satisfaction.
Our Conductors and Station staff are the face of V/Line for our passengers. If you have a passion for providing excellent customer service and a desire to travel around Victoria, then a V/Line Conductor could be the role for you. Or, you can service our passengers by living and working in regional Victoria as part of our customer service team who manage train stations.
V/Line’s Head Office teams
The team at V/Line’s HQ support our day-to-day operations through IT, finance, HR, Corporate Affairs, marketing, legal and safety. You will work with a group of dedicated people who are there to support you throughout your career.
At V/Line we are passionate about ensuring individuals and teams can be their best.