{"id":18921,"date":"2023-04-24T10:05:08","date_gmt":"2023-04-24T00:05:08","guid":{"rendered":"https:\/\/explorecareers.emotedigital.com.au\/?post_type=ra-jobs&#038;p=18921"},"modified":"2023-04-24T10:05:08","modified_gmt":"2023-04-24T00:05:08","slug":"customer-service-ready-return-officer-perth","status":"publish","type":"ra-jobs","link":"https:\/\/explorecareers.com.au\/job\/customer-service-ready-return-officer-perth\/","title":{"rendered":"Customer Service \/ Ready Return Officer | Perth"},"content":{"rendered":"<p>We are currently\u00a0seeking a dedicated and proactive<strong> part time team member<\/strong> for\u00a0our<strong> Perth Airport <\/strong>location.<\/p>\n<p>Reporting to the Station Manager this role plays a critical part in ensuring excellent sales and customer service for our clients whilst being dedicated to the growing success of the location.<\/p>\n<p><strong>Some of the key responsibilities include:<\/strong><\/p>\n<ul>\n<li>To greet each customer in a friendly and professional manner in the final stage of their journey<\/li>\n<li>Ensure that the customers experience has been positive and provide a solution for any issues that have occurred<\/li>\n<li>Go the extra mile to ensure high quality service and provide a WOW experience for the customer<\/li>\n<li>Also be of assistance to any customers who are commencing their journey<\/li>\n<li>Conduct damage inspection of all returning vehicles; and any outgoing vehicles, to retain customer peace of mind and overall satisfaction<\/li>\n<\/ul>\n<p><strong>To be considered, you should possess:<\/strong><\/p>\n<ul>\n<li>Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers<\/li>\n<li>Computer literacy skills required<\/li>\n<li>Previous experience in customer service, retail or sales<\/li>\n<li>The ability to work alone and as part of a team<\/li>\n<li>Flexibility to work on a rotating shift roster &#8211; 7 day shift work including weekends and public holidays<\/li>\n<li>A full and current Australian driver\u2019s licence with the ability to drive manual and automatic vehicles<\/li>\n<li>Current and ongoing Australian work rights<\/li>\n<\/ul>\n<p><strong>In return, the successful candidate will receive:<\/strong><\/p>\n<ul>\n<li>Staff discounts (including Accor hotel discounts after 12 months of service)<\/li>\n<li>Generous shift loadings<\/li>\n<li>Eligibility to participate in an incentive scheme<\/li>\n<li>Company uniform<\/li>\n<li>Discounted car rental \u2013 great discounts for staff, family and friends<\/li>\n<li>Global brand and great culture, working with an energetic, supportive and high performing team<\/li>\n<li>Access to Employee Assistance Program and Calm App<\/li>\n<\/ul>\n<p><strong>About Europcar Mobility Group<\/strong><\/p>\n<p>Europcar Mobility Group is a major player in mobility markets. Its purpose is to offer attractive alternatives to vehicle ownership, in a responsible and sustainable manner.<\/p>\n<p>With this in mind, the Group offers a wide range of car and van rental services \u2013 be it for a few hours, a few days, a week, a month or more \u2013 with a fleet equipped with the latest engines, and which will be increasingly &#8220;green&#8221; in the years to come.<\/p>\n<p>Customers\u2019 satisfaction is at the heart of the Group\u2019s ambition and that of its employees. It also fuels the ongoing development of new offerings in the Group&#8217;s three business lines &#8211; Professional, Leisure and Proximity &#8211; which respond to the specific needs and use cases of both businesses and individuals.<\/p>\n<p>The Group\u2019s 4 major brands are: Europcar\u00ae &#8211; the European leader of car rental and light commercial vehicle rental, Goldcar\u00ae &#8211; the lowcost carrental Leader in Europe, InterRent\u00ae \u2013 \u2018mid-tier\u2019 car rental and Ubeeqo\u00ae \u2013 one of the European leaders of roundtrip car-sharing (BtoB, BtoC). Europcar Mobility Group delivers its mobility solutions worldwide through an extensive network in over 140 countries (including wholly owned subsidiaries \u2013 18 in Europe, 1 in the USA, 2 in Australia and New Zealand \u2013 completed by franchises and partners).<\/p>\n<p>Further details on our website: www.europcar-mobility-group.com<\/p>\n<p>IMPORTANT: Europcar Mobility Group conducts pre-employment screening checks on all prospective employees to verify prospective employees are not recorded on an International Sanctions List.\u00a0 By submitting your application you consent to Europcar Mobility Group completing a check as part of its recruitment process.<\/p>\n<p><i>Please note, only shortlisted candidates will be contacted.<\/i><\/p>\n","protected":false},"author":44,"template":"","meta":{"content-type":""},"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/explorecareers.com.au\/wp-json\/wp\/v2\/ra-jobs\/18921"}],"collection":[{"href":"https:\/\/explorecareers.com.au\/wp-json\/wp\/v2\/ra-jobs"}],"about":[{"href":"https:\/\/explorecareers.com.au\/wp-json\/wp\/v2\/types\/ra-jobs"}],"author":[{"embeddable":true,"href":"https:\/\/explorecareers.com.au\/wp-json\/wp\/v2\/users\/44"}],"wp:attachment":[{"href":"https:\/\/explorecareers.com.au\/wp-json\/wp\/v2\/media?parent=18921"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/explorecareers.com.au\/wp-json\/wp\/v2\/tags?post=18921"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}