Contact Centre Agent

About this role

Are you ready to make a difference in patients’ lives? At I-MED Radiology Network, our Contact Centre Agents play a vital role in ensuring that every interaction counts.

As a Customer Service Representative, you won’t just handle inquiries; you will be the bridge between patients, referrers, and our clinical teams. Your empathy, problem-solving abilities, and tech-savviness will contribute to exceptional patient care.

We are offering casual positions within our Newstead office where you will have the flexibility to work a minimum of 2 x 4 hour shifts per week or 1 x 8-hour shift in total. Additional hours may be available subject to business needs. The Contact Centre working hours are from 8am to 5:30pm Monday to Friday. 

Casual positions will be starting on 24 June and students studying within the Healthcare or Human Science industry looking for casual shifts in between placement blocks are encouraged to apply!

Key Responsibilities:

• Patient and Referrer Support: Be the friendly voice that guides patients and referring healthcare professionals through appointment scheduling, results inquiries, and service coordination.
• Appointment Scheduling: Efficiently manage appointment bookings, ensuring optimal utilisation of our imaging facilities.
• Administrative Excellence: Maintain accurate records and collaborate with our clinical teams.

Qualifications:

• Excellent Communication Skills: Clear, concise, and empathetic communication is essential.
• Problem-Solving Abilities: Handle complex situations with empathy and find solutions.
• Tech-Savvy: Comfortably navigate our multiple systems and software.

About I-MED Radiology Network: With over 4,000 team members, I-MED is committed to helping save lives and reducing uncertainty. Our mission is to provide accurate and timely diagnostic information to improve patient outcomes.

Why Choose I-MED?

💵    2 weeks of full-time (38hours) paid training and onsite coaching to set you up for success. . Students with eligibility may also be considered to apply for clinical placements

🚗      We offer a variety of employee benefits such as fitness passport, discounted health insurance, banking and travel benefits

🎉      We celebrate monthly events such as birthdays, morning tea, dress-up days, and monthly engagement committee activities, fundraising, raising awareness and supporting charities

☕      Our state-of-the-art light filled building is equipped with, Nespresso coffee machine, and regular fruit deliveries

Diversity and Inclusion

Here at I-MED, we support diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation and gender identity.

If this role stands out to you but you don’t feel like you ‘tick all the boxes’, we strongly encourage you to apply nonetheless as you may just bring something to I-MED that we are looking for.

Next Steps

If you are interested in the opportunity, please click apply and submit your updated CV or contact Jasmine Crocker at jasmine.crocker@i-med.com.au