Customer Service Officer / Car Detailer | Archerfield

We are currently seeking a dedicated and proactive part time team member for our Archerfield location. Also, you may be required to work at our other locations within reasonable distance.

Reporting to the Station Manager this role plays a critical part in ensuring excellent sales and customer service for our clients whilst being dedicated to the growing success of the location.

Some of the key responsibilities include:

• Creating, opening and closing car rental contracts as based on our customer needs and in accordance with business excellence standards
• Processing accident and damage reports and checking vehicles for roadworthiness and any damages
• Monitoring, tracking and organising fleet availability on a daily basis
• Detailing and cleaning vehicles to business quality standards
• Refuelling and transporting vehicles between locations

To be considered, you should possess:

• Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers
• Computer literacy skills required
• Previous experience in customer service, retail or sales
• The ability to work alone and as part of a team
• Flexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidays
• A full and current Australian driver’s licence with the ability to drive manual and automatic vehicles
• Current and ongoing Australian work rights

In return, the successful candidate will receive:

• Staff discounts (including Accor hotel discounts after 12 months of service)
• Generous shift loadings
• Eligibility to participate in an incentive scheme
• Company uniform
• Discounted car rental – great discounts for staff, family and friends
• Global brand and great culture, working with an energetic, supportive and high performing team
• Access to Employee Assistance Program and Calm App

About Europcar Mobility Group

Europcar Mobility Group is a major player in mobility markets. Its purpose is to offer attractive alternatives to vehicle ownership, in a responsible and sustainable manner.

With this in mind, the Group offers a wide range of car and van rental services – be it for a few hours, a few days, a week, a month or more – with a fleet equipped with the latest engines, and which will be increasingly “green” in the years to come.

Customers’ satisfaction is at the heart of the Group’s ambition and that of its employees. It also fuels the ongoing development of new offerings in the Group’s three business lines – Professional, Leisure and Proximity – which respond to the specific needs and use cases of both businesses and individuals.

The Group’s 4 major brands are: Europcar® – the European leader of car rental and light commercial vehicle rental, Goldcar® – the lowcost carrental Leader in Europe, InterRent® – ‘mid-tier’ car rental and Ubeeqo® – one of the European leaders of roundtrip car-sharing (BtoB, BtoC). Europcar Mobility Group delivers its mobility solutions worldwide through an extensive network in over 140 countries (including wholly owned subsidiaries – 18 in Europe, 1 in the USA, 2 in Australia and New Zealand – completed by franchises and partners).

Further details on our website: www.europcar-mobility-group.com

IMPORTANT: Europcar Mobility Group conducts pre-employment screening checks on all prospective employees to verify prospective employees are not recorded on an International Sanctions List.  By submitting your application you consent to Europcar Mobility Group completing a check as part of its recruitment process.

Please note, only shortlisted candidates will be contacted.