Customer Support Officer | Mascot

You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training.

We’re proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability, and growth.

At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options, and a positive team environment to help you build your career from the ground up or take it to the next level.

Your new role awaits…

Coates National Operations Centre is based at our head office in Mascot and provides support to customers across Australia.

This position is with our Digital team and is primarily focused on inbound enquiries via online channels (email and website). Your day will include:

• Providing customers with product and service information
• Compiling quotes, upselling and cross-selling to convert opportunities into sales
• Liaising with our branch network to source equipment for customers
• Logistics support for equipment deliveries, transfers, and pick-ups

Prior to servicing customers, you’ll receive comprehensive training to equip you to deliver a seamless experience for our customers.

Please note that you will need to be available for weekends, on a rotating Tues/Sat – Sun/Thur roster and split early/late shifts starting at 6am and 12pm.

During the training period you will be on a Monday to Friday, standard business hours roster

What you’ll bring to the role

Our amazing team is comprised of people who came from a variety of industries and backgrounds, such as retail, internal sales, account management, and customer care & support centres. What they all have in common, is their focus on ensuring the customer experience always exceeds expectations.

• Exceptional verbal and written English communication skills are essential
• Ability to convey complex information clearly to a diverse customer base
• Experience using Outlook, Excel, sales and booking systems
• Proactive behaviour and able to think outside the box for solutions
• Eager to continuously learn new things
• A great attitude and team work ethic
• Seeking a long-term career with Australia’s largest equipment hire provider

Please note that only Australian and New Zealand Citizens, and Permanent Residents are eligible, as these roles are full-time and not suitable for Working Holiday, or Student Visa holders.

What you’ll get in return

As part of our team, you’ll enjoy a range of perks and benefits including:

• Permanent Full-time position
• Easy access to public transport
• Training to equip you for success
• Career progression opportunities
• Employee benefits and discounts program
• Purchased extra leave program
• Discounted hire equipment
• Supportive and inclusive team culture
• Employee Assistance Program (EAP)
• Volunteering opportunities through the Coates Foundation

Why Coates?

At Coates, we know that people, organisations, and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program.

Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.

And to deliver on our wider people and planet responsibilities, we’re committed to achieving net-zero greenhouse gas emissions and supporting our national charities and local communities through the Coates Foundation.

Curious about what it’s like to work at Coates? To learn more, visit coates.com.au and read our employees’ stories on LinkedIn.

Ready to apply?

If you’d like to get on the path to success, please follow the links or apply via careers.coates.com.au

Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

Coates. Equipped for you