IT Service Delivery Graduate

About Us 

Teys Australia is an innovative Australian food business with homegrown pride and global reach. Drawing on more than 70 years of experience in the beef industry, our team of over 4,500 focus their energy and expertise on delivering value to our communities, customers, and consumers. 

As one of the leading beef processors and exporters in Australia, we are a proud partner to over 7,000 Aussie beef producers and some of the largest names in fresh food retailing in the country. In a joint venture with Cargill, Teys Australia has retained its strong founding family connections and it is this rich heritage that drives our future. 

About the Role

Teys Australia is seeking two passionate IT Service Delivery Graduates to join the Information Technology team based at our Group Support Services office located Eight Mile Plains (Brisbane southside) in Queensland. The role will be responsible for the support of the IT Service Desk within a national Australian business. 

As a Graduate within the IT function, you will already have a good technical knowledge and an understanding of operating systems, servers, and applications software. As the ‘face’ of IT, you will be responsible for accepting new incidents, providing support and solutions to Teys business users and where necessary, working with our support vendors to address escalations promptly. 

Overall role requirements include: 

• Accepting new incidents, providing resolutions, and escalating appropriately 
• Perform updates, maintenance, and upgrades to existing business systems 
• Maintenance of asset registers and ensuring compliance with our IT policies and procedures 
• Work with our support vendors for escalation and support 
• Participate in project work where appropriate – new technologies are always on your radar. 

This full time, ongoing Grad position offers a competitive salary and company benefits within an Australian-owned, global food business. You will be mentored and developed by experts in the field to provide you with the skills to effectively contribute to Teys Australia. 

About You It is essential that you have the following experience/skills: 

• • Bachelor’s Degree (or higher) in Computer Science, or related discipline 
• • Excellent troubleshooting and problem-solving skills 
• • Strong interpersonal and communication skills with demonstrated capacity to explain simple procedures in both written and verbal format 
• • Exceptional phone manner 
• • Confident to work under pressure and think on your feet 
• • Availability to work after-hours on-call 
• • Capability to translate IT technical language into business context. 

Desirable: 

• • Experience with Linux or Solaris 
• • Exposure to customer support, system administration or related areas. 

To Apply If you are looking for an opportunity to work in a fast-paced, collaborative environment within a growing business offering excellent career development and opportunities, we encourage you to APPLY via SEEK – https://bit.ly/38QQpc0 

For more information, please contact Julie Allen on 07 3198 9196 or email Your Future at Teys yourfuture@teysaust.com.au 

We are connected socially so check us out at www.teysgroup.com.au or join us on https://www.facebook.com/TeysGroup.