Quality Assurance Supervisor

• Why did the Chicken Cross the road? For hybrid work opportunities that's why!
• Not just chicken, you've got accountability for the whole menu.
• The chicken came first and so do you! Work where we're humans not numbers.

About Us
At Craveable Brands we’re the proud owner of three iconic Australian food brands: Red Rooster, Oporto and Chicken Treat. And while some of our brands have been around for over 50 years, today we’re one of the fastest growing restaurant brands in the country.​
  
We’re big but well portioned, so everyone has the chance to make a difference. As customer fanatics, we’re all committed to success and can see the outcomes of our efforts. You can even taste it.
  
Reporting into the Technical & Menu Innovation Manager, the Quality Assurance Supervisor maintains the required framework between stores and suppliers to deliver high quality and safe food. As a key part of the Implementation Team, this role is pivotal to the continuous evaluation, improvement, and compliance of safe, quality food to our franchisees and customers alike. 

Key Activities Include:
Product Quality & Food Safety

• Conduct product surveillance checks to ensure compliance to specification.
• Co-ordinate product recalls/withdrawals and conduct thorough investigations of such events with the supplier.
• Work in conjunction with suppliers to improve product quality and efficiency.

  
Supplier Management

• Manage supplier quality & food safety systems and processes to conform to Craveable Brands standards and Federal/State regulations.
• Execute the Craveable Brands Approved Supplier Certification Program and ensure it is adhered to, including surveillance and reporting of supplier performance.
• Review Supplier Quality Incident systems and trends, ensuring feedback is communicated to relevant stakeholders in a timely manner.

Technical Compliance

• Provide support and guidance to the Menu Innovation and Go-To-Market teams across brands in relation to food safety & quality tasks.
• Maintain supplier information, certifications register and product & packaging specifications.
• Document and maintain technical details and procedures.
• Ensure strong business relationships with all internal and external stakeholder management is maintained.

About You 
Essential

• Tertiary qualifications in food science or related discipline.
• 3-5 years experience in food science or related field.
• Demonstrated Experience in Quality Assurance in the food industry (retail, hospitality, manufacturing, supply chain) or related fields.
• Strong understanding of key industry food standards including federal & state-based legislation.
• Excellent attention to detail, exceptional problem-solving and investigative skills.
• A dedication and commitment to quality, process and compliance.

  
Desirable

• Previous experience in the Quick Service Restaurants (QSR) industry highly regarded but not essential.
• The ability to travel interstate for short periods of time on an infrequent basis.

We offer: 

• Summer Working Hours so you can make the most of the warmer weather. That means Friday afternoons off in summer!
• Free food at all our brands cause don’t we all love chicken!
• Paid Good Deed days supporting a charity that means something to you.
• Extra day of leave in your birthday month to celebrate.
• 26 weeks paid parental leave with eligibility from the first day of employment.
• Discounted gym membership and health insurance. Get access to retail discounts including fashion, tech, furniture, fitness and more! 

Don’t let the passion for chicken fool you, we’re a very human organisation and put our people first. Hard working, caring and fun, we enjoy a collaborative culture where our key ingredient is our people who strive to be their best.

If this sounds like the type of place you can spread your wings, apply today.

We truly believe that bringing together people from diverse backgrounds is key to our ability to continue to grow and do our best work. That’s why we want you to apply even if you don’t think you tick all the boxes – we’re looking for many different skills and abilities to build our culture.