Restaurant Technology Engineer

• Find your flock and work with iconic brands across more than 500 restaruants
• Flexible working; Plan work around your life, not the other way around!
• The chicken came first and so do you! We're humans not numbers here.

About Us
At Craveable Brands we’re the proud owner of three iconic Australian food brands: Red Rooster, Oporto and Chicken Treat. And while some of our brands have been around for over 50 years, today we’re one of the fastest growing restaurant brands in the country.​
  
We’re big but well portioned, so everyone has the chance to make a difference. As customer fanatics, we’re all committed to success and can see the outcomes of our efforts. You can even taste it.
  
About the role
Working directly with multiple stakeholders the Restaurant Technology Engineer serves as the escalation point for resolving software, hardware and networks issues impacting restaurant operations. This role is also accountable for the ongoing systems management and upgrade of restaurant technology to maximise operational efficiencies. In addition, the Restaurant Technology Engineer provides SME support on various projects in the Restaurant Technology space.
  
Key activities include:
Incident Management

• Resolution of complex system issues escalated by level 1 IT support on restaurant facing technology in accordance with agreed SLAs (I.E electronic menu boards, kiosks, EFTPOS, instore POS (point-of-sale), drive through displays etc.)
• Escalation of issues to other teams or external vendors as required including necessary information for effective resolution.
• Serve as primary resource for all POS, NBO and above store configuration/programming needs. 
• Work cross-functionally with operations, marketing, ecommerce, and third-party partners to capture, track and implement restaurant facing bug fixes and software enhancements.

  
Systems Management

• Implement, upgrade, manage and support the restaurant and online environments including all hardware, software, network and third party integrations.
• Identify areas for continuous improvement and implement fixes, upgrades or system changes to maximise operational efficiencies.
• Prepare and deliver training for other IT teams, so that they can provide effective support to their customers.

  
Project Delivery and Support

• Serve as the restaurant systems subject matter expert when interacting with other departments, groups, and individuals on relevant restaurant system concerns, projects, and initiatives.

 
About You 
Essential

• Experience in a senior technical support role (Level 3 IT support or higher) with sound knowledge in Windows based operating systems and cloud platforms.
• Knowledgeable in security protocols, IT systems, networking infrastructures and database systems.
• Demonstrated experience with supporting API driven integration of multiple systems.
• A strong focus on customer service with excellent communications skills and the ability to explain complex IT issues into ‘plain English!’
• Experience with installing, configuring, and troubleshooting technology for POS in QSR (Quick Service Restaurant) or Retail environments.

  
  
Desirable

• Experience supporting online ordering and third-party delivery marketplace environments.

We offer: 

• Summer Working Hours so you can make the most of the warmer weather. That means Friday afternoons off in summer!
• Free food at all our brands cause don’t we all love chicken!
• Paid Good Deed days supporting a charity that means something to you.
• Extra day of leave in your birthday month to celebrate.
• 26 weeks paid parental leave with eligibility from the first day of employment.
• Discounted gym membership and health insurance. Get access to retail discounts including fashion, tech, furniture, fitness and more!

  
  
Don’t let the passion for chicken fool you, we’re a very human organisation and put our people first. Hard working, caring and fun, we enjoy a collaborative culture where our key ingredient is our people who strive to be their best.
If this sounds like the type of place you can spread your wings, apply today.

We truly believe that bringing together people from diverse backgrounds is key to our ability to continue to grow and do our best work. That’s why we want you to apply even if you don’t think you tick all the boxes – we’re looking for many different skills and abilities to build our culture.