Station Assistant

We are a large and fully integrated infrastructure business chartered with a responsibility that is pivotal to the success of Queensland and its people. Our culture is one based around safety and performance.

We are currently seeking a motivated Station Assistant to join our Travel and Tourism team based in Normanton. In this role you will work with an experienced small team of up to four people to perform routine duties associated with station operations to meet the demands of the service and the requirements of customers for the Gulflander.

The station attracts hundreds of customers between May to September each year and during the off-peak months the team have the opportunity to maintain machinery, equipment or the pristine gardens that they have become renowned for.

We are looking for an adaptable individual who enjoys and thrives in an environment where each day is different and who has outstanding communication skills. Your ability to work in a fast-paced environment whilst being able to provide an engaging and memorable experience for customers will be paramount to your success in this role.

Key responsibilities of a Station Assistant include:
•    Ensure the smooth operation of station platform and facilities
•    Assist with safe and on time arrival and departure of the Gulflander, including platform announcements and active platform management
•    Providing quality customer services by interacting, assisting and directing customers.
•    Operating station machinery and equipment
•    Cleaning the station and the train as well as maintaining the gardens
•    Report anything that may impact on staff or customer safety to the Officer in Charge
•    Perform additional duties as requested by the Officer in Charge

We are looking for someone with proven outstanding face to face customer service skills. You will be self-motivated and can work within a team environment. In addition, you will need: 
•    Substantial customer service skills
•    Sound interpersonal and communication skills
•    Substantial ability to work in a team environment and autonomously
•    Sound knowledge of Workplace Health and Safety requirements
•    Ability to undertake a variety of manual handling tasks including cleaning and lifting of heavy luggage up to 20 kilograms
•    Previous general commercial cleaning experience is desirable but not essential
•    Previous admin experience around ticketing and booking travel is desirable but not essential
•    National ‘C’ Class Drivers Licence – required

Some benefits of working as a Station Assistant: 
•    Permanent full-time opportunity that generally works between 0700 and 1530 hours. Working public holidays and some weekends will be required.
•    Annual salary of $57,467 + super + any applicable penalties and allowances
•    Opportunities to work on board the Gulflander and take on additional roles such as guard
•    Discounted rail travel for off-duty travel on the Southeast Queensland and long-distance travel networks
•    Employee Assistance Program covering career, conflict management, nutrition, and family support and assistance

Position Description
If this position interests you and you feel you have the knowledge and experience please apply to Station Assistant (2502) via our website by clicking onto the “Apply” button. Please submit a resume and covering letter outlining your relevant experience by 11:59pm 6th of May 2022.

IMPORTANT NOTE: CURRENT QUEENSLAND RAIL EMPLOYEES

Queensland Rail employees must apply for vacancies via the People Connect solution and not via the external Queensland Rail career site or Seek using one of the following options:

1. While at home or on the go at anytime, anywhere using the People Connect Solution on a personal device not connected to the Queensland Rail IT network or LAN. Please note you will need to set up Multi Factor Authentication (MFA) on your account profile. There are two options to do this:

• Install the Microsoft Authenticator app on your smartphone.
• If your phone does not support the app, or you do not wish to use an app, you can authenticate by either an automated phone call or a 6-digit verification code received via a text message.

2. While at work signed via the People Connect solution (Single Sign On) using a Queensland Rail corporate device connected to the Queensland Rail IT network or LAN.

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.

Queensland Rail embraces diversity and equal opportunity in a serious way.  We have built the foundation for diversity in the areas of gender balance, First Nations Peoples, Youth, Disability and Multiculturalism. We continue to establish and integrate key programs such as QRWomen, Graduate and Apprentice Programs, Work and Welcome, Returned to Work processes, Employee Assistance Program, as well as Queensland Rail First Nations and LGBTIQ+ Staff Reference Groups.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry on (07) 3072 0806 or email tanya.anderson@qr.com.au.  Please do not email your application. We can only accept applications received via our website.