Flexible, Queensland
July 16, 2024

As the Support Analyst you will:
• Respond to requests lodged through the Support Desk to ensure resolution within specified service standards.
• Provide ongoing customer support throughout the resolution of any issues encountered using any enterprise system ensuring that processes and departmental procedures are followed.
• Think logically, analyse situations, and resolve problems in a timely fashion that reflects the urgency and importance of tasks.
• Undertake data entry and basic analysis and reporting to support business delivery and maintain and support corporate systems and databases.
• Foster and maintain strong, positive, and constructive relationships with team members, other teams across the department and with our IT partner.
• Assist the team leader and other team members to manage workflow and work prioritisation / allocation and ensure the quality and accuracy of work.
• Take personal responsibility for supporting the coordination, prioritisation and escalation of business support requests.
• Foster a workplace culture that supports and promotes the interests of First Nations people and actively engage through our work to contribute to better outcomes for First Nations people.

Applications to remain current for 12 months.


Further information


We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.


Apply Now
July 16, 2024

Application for


      Sign up to our Newsletter

      Get the latest on job opportunities, insights and news to help explore your future

      Why are we asking for this? Postcodes help us make sure that the information we send is relevant to you in your area.

      Thank you for signing up

      We'll keep you updated with the latest on job opportunities, insights and news to help explore your future.