Weekend Receptionist | Leichhardt Volkswagen

Leichhardt Volkswagen is looking for a qualified receptionist with experience in admin/reception to work weekends. If successful, you will be joining a team of great people working with one of the world’s most respected automotive brands.

Objectives/Purpose

• Receive calls for the ALL departments and transfer or take a message and inform the relevant staff
• Being the first contact to a customer the Greeter/Receptionist
• You should be an ambassador of the Volkswagen brand, making the prospects and customers feel welcome and comfortable (Host)
• Establish, build and maintain ongoing good working relationships with customers by anticipating and meeting their needs for information and services.
• Establish, build and maintain ongoing working relationships with all departments in the Volkswagen Dealership.
• Maintain or increase customer satisfaction and loyalty with our Business and VW brand
• Support Service, Sales, Business and Finance and Parts department in administrative roles.
• Clients in having a pleasant experience when visiting our business

Key Responsibilities

• Make customers feel welcomed and taken care of.
• Answer main switch incoming calls and process the enquiry to the appropriate staff member or dept.
• Being a competent and fast interface between customers and sales/service department.
• Organize and provide a consistent, pleasant and memorable welcome experience for each customer.
• Ensure the reception/café waiting lounges are clean and tidy.
• Support other colleagues as required to meet work demands.
• Work according Volkswagen standards.

Key Tasks

Client Service:

• Greet customers with a welcome smile before they approach the desk, take initiative and direct to appropriate Service Consultant
• Monitor all clients and offer assistance as required, whether introducing to service consultant or offering refreshments.
• Answer phone within 5 rings and handle customer queries, take messages, or transfer them to appropriate consultant.
• Follow up on customer inquiries and direct them to appropriate consultant or make an appointments.
• Inform Sale Manager of customer problems, whilst endeavouring to resolve problems.

Administrative Support:

• Type quotes/letters; attend e-mails and general office duties.
• Data entry tasks
• Update POS material in reception area when low.
• Plan activities in agreement with other dealership colleagues and managers.

Prospect Database Management:

• Ensure names and addresses of clients are kept up to date and accurate.
• Use database for promotions and other marketing activities

More about Leichhardt Volkswagen

Leichhardt Volkswagen is owned by Autosports Group which is a large retail automotive group representing the world’s greatest prestige and luxury automotive brands it is a listed company on the Australian Stock Exchange.

What does that mean for you? It means that you will be joining a team (within a much bigger team) offering development opportunities and the chance to work alongside some of the best people working in our industry today.

For more information on our business and how we try to provide meaning and purpose for our people at work, please visit our website. https://autosportsgroup.com.au/about