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Delivering an Express Career: Discover the DHL Difference!

DHL Express, a powerhouse in international express delivery, extends its reach to over 220 countries and territories across the globe.

With a colossal team of 120,000 international specialists, they’re on a mission to connect people, improve lives, and make a world of difference through their seamless services.

But what’s working for the company like, and what’s the DHL difference?

Keep reading to hear from various team members and leaders on what makes DHL the best place to start, grow and thrive in your career!

A Great Place to Work

DHL focuses on developing great leaders who support opportunities for employees to continue to grow and build their careers. They prioritise a sense of belonging by respecting individuals as their true selves.

In championing sustainable business practices and supporting initiatives in local communities, DHL employees see the investment they make in the world and know they can also contribute to DHL’s mission of connecting people and improving lives.

“Being a Great Place to Work is about providing great working conditions for employees, which includes a strong focus on employee wellbeing and safety. We treat everyone in our organisation with fairness and respect,”

– Veronica Evison, Vice President, Human Resources Australia & Papua New Guinea, DHL Express At DHL.

Diverse Teams, Diverse Pathways

Not sure about further study? There are multiple ways to find the right path at DHL while maintaining your learning, development and professional growth.

Learn how just a few of DHL employees grew and forged successful careers:

“If I were to give my high school self some advice, it would be to not get bogged down on test results, pass or fail, but to embrace developmental opportunities. Be the best version of yourself; you are unique, and striving to improve will deliver results, opportunities and rewards you haven’t even thought of.”

– Greg Harrigan, Senior Director of Ground Operations Australia.

“After attending university for a short year and a half, I realised that all along, academics and acquiring degrees and study time wasn’t for me, so I set out to do something more practical, where I found my career in DHL. There is increasing pressure to commence formal study straight out of high school. I can tell you that there is no shame in treading a different path – trying something different, changing learning pathways, or foregoing university altogether until the time is right can all be great ways of finding your true passion in your career.

– Bradley Elms, Customs Duty Manager.

“To take the advice of my high school careers adviser as they saw my strengths, which were not apparent to me until later. Everything will work out as long as you stay positive, work hard and persist in pushing for what you want. Keep a list of your goals and review it frequently. Don’t be scared to make mistakes.”

– Junior, Procurement and Contracts Manager.

Grow Your Own Way

DHL Express offers employees various tools and activities to drive personal and professional development.

Certified is the Group-wide, global initiative focusing on employee engagement and cultural change to drive service excellence and quality. This training will equip you with the skills and knowledge needed to delight the Customer.

“When you start with DHL, the company pays you to attend ‘Global Induction’. This a week-long learning opportunity to introduce you to the world of DHL and the people. At the end of induction, you become a ‘Certified International Specialist’. This reflects how DHL invests in its people, setting them up for success from the very start. ”

– Carla Gorla, Security Manager, Compliance & Resilience.

DHL also provide divisional leadership programs and functional training curricula across all our business units to cater to specific development needs. Some of the different training and development opportunities provided cover different relevant operational knowledge and skills training, health and safety training, language courses or soft skills training.

On-the-job training, which is essential for you to gain skills, knowledge and certification to support you in responding better to the demands of your job, is also provided.

“At 21, I decided to take a chance and applied to become a Customer Service Advisor within the front-line call centre.  After a successful application process, I quickly realised that DHL was not just a place to work; it was a place to grow. My journey led me through various roles, including key account management, a 2IC position, and a role as a Learning and Development Consultant, which involved international travel. Advancing further, a supervisor role opened doors to internal growth programs and networking with colleagues nationwide. The journey culminated in the role of Senior Supervisor, with the honour of winning Supervisor of the Year in 2022 and celebrating with top performers from the region. This career journey exemplifies the boundless opportunities and incredible adventures that can define your professional path at DHL.”

– Allycia Marsh, Senior Customer Care Supervisor.

Find Out More

At DHL Express, career opportunities are as diverse as their teams, with over 100,000 employees in over 220 countries and territories.

As an international express provider, DHL makes a significant global difference, delivering meaningful shipments across the globe – from urgent business materials to crucial life-saving medicines and charitable donations.

Discover more about DHL and the opportunities on offer through our exclusive employer profile right here at Explore Careers!

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