Auto & General’s success is your opportunity. As Australia’s fastest growing and most award-winning general insurance company, we’ve been growing at a record pace and we need more great people to help us stay ahead of the competition.
We provide a wide range of insurance products including Car, Home & Contents, Motorcycle, Pet, Travel and Life insurance through our multi-award-winning brand Budget Direct, as well as partnerships with leading brands like Coles Insurance, ING, Qantas and Virgin Money.
We’re always on the lookout for talented, passionate individuals to help us achieve our goal of being Australia’s best insurer.
The A&G Way
We’re a fast-growing privately-owned company and we’re on a mission to be Australia’s best insurer by providing affordable, comprehensive and dependable insurance solutions to Australians.
We work together as a team to bring to life our purpose and achieve our vision – to be Australia’s best insurer.
We have a culture of high performance with high integrity which underpins our values and the way we interact with our customers, the community and each other.
Our Values
We’re a challenger business with a clear purpose to safeguard a brighter future.
We foster a culture of high performance with high integrity (we call it the A&G Way) and expect every team member to bring 100% effort, energy and dedication to delivering our goals. In return, we invest in our team members with generous rewards, benefits, development opportunities and job security.
The A&G Way consists of our purpose, values, foundations of play and our vision – to be Australia’s best insurer. Which are central to our culture and ways of working.
We treat the business like it’s our own.
We genuinely care about our people, business, customers and communities.
We have a vision for today, tomorrow and beyond.
The A&G Difference – Community Support
Having a positive impact on the communities in which we work and live is a key element of our culture. We’re strong and proud supporters of various community partners and local charities within Australia.
Corporate Donations
A&G regularly donates to our corporate community partners. Our major partners are Act for Kids, Kawana Surf Club, PCYC Deception Bay, The Sunlight Centre, World Wellness Group, Yalari and OzHarvest.
A&G Giving with a Difference
Employees are able to donate to Australian registered charities through payroll deductions. A&G will dollar match donations up to $10,000 per employee per year.
ESG at A&G
Our ESG Strategy 2022-2025 covers a wide range of key focus areas and includes some ambitious objectives. We’re currently focussed on the topics of climate change, waste and inclusion & belonging.
Employee Volunteering
Employees are able to take paid volunteering leave to support local community and charity partners.
Our Community Partners
Our Locations
Toowong Tower
4 x North Lakes Offices
2 x Kawana Offices
Our Divisions
Claims & Assessing (C&A)
Claims and Assessing is the engine that drives us as a business. This is where a lot of our Claims Management and Customer Service teams sit. As our largest department, we have teams focusing on:
managing new and existing insurance claims (either Home or Motor Claims)
managing complex settlements and recoveries as well as everything that supports this (including trainers, workforce planning, BAs, Team Leaders, High Care Consultants, etc).
We have a wide range of roles to suit all levels of experience within customer service.
Claims and Assessing also consists of our assessing team (both on road and desktop teams) who would evaluate the damage to our customers home or vehicles. If you have a passion for construction, or are wanting to study any relevant trade qualification (building, carpenter, panel beater) – we would love to hear from you.
Sales & Service
Sales & Service look after the acquisition and servicing of customers for Auto & General – which powers Car and Home & Contents Insurance for brands like Budget Direct, ING, Qantas and Coles. With sites across North Lakes and Kawana on the Sunshine Coast, we drive every day to deal a great experience for our customers.
Some of the roles available include:
Customer Service Consultant
Digital Service Consultants
Retention Consultants
Team Leaders
Technology
We have invested significantly in our Technology Teams over the years and have specific teams supporting the business in a variety of ways:
Delivery
IT Delivery comprises the Agile Delivery Team to drive delivery excellence in technology delivery across A&G and the Business Analysis Team to ensure high quality business analysis across the organisation.
Development
Creating innovative solutions, maintaining and improving existing systems, and ensuring the delivery of high-quality software products.
Technical Enterprise Services
Technical Enterprise Services (TES) provide mixed services and support across areas of architecture, RPA/Onbase, Workflow and iBMI performance and optimisation.
Infrastructure
The technical infrastructure team is responsible for maintaining a stable, secure, and efficient IT environment that supports the business’s day-to-day operations and strategic goals. Their work enables other departments to function smoothly and ensures that technology resources are effectively utilized to drive business success.
Security
We’re focused on protecting every single information asset we have across the entire business every single day.
Testing
Providing organisational support for maintaining processes, coverage and assistance at all Quality & Testing levels.
In our A&G and ME promise, we value opportunities for our team members to grow and develop. That’s why we started our Technology Academy for team members to learn all the ins and outs of full stack development with the support of a brilliant cast of mentors.
What is the Technology Academy?
The annual program runs full-time for 12 months, based in Toowong. Each week, team members undertake a prescribed set of learning courses and attend classroom sessions with mentors from the A&G Technology team. Participants also spend time working on their projects and activities to cement their learning.
Participants learn relevant soft skills and project management skills required to be a great developer, including attending and running Agile ceremonies and team meetings.
At the end of the 12 month program, team members have the opportunity to accept a permanent role in the Technology team.
What is our Test Academy?
The Test Academy is an immersive learning experience with the goal to provide participants with:
the core skills & understanding for applying Software Testing practices @ A&G
a detailed overview of our Delivery Lifecycle and relevance to its core products and applications
on-the-job hands on experience working alongside established Testers, Delivery Teams and Stakeholders
the opportunity to attain industry certification in the Foundations of Software Testing.
Hear from graduates of the A&G Test Academy
The Test Academy provided a positive learning experience and exceeded my expectations. The practical shadowing and guest speakers were a highlight for me, as this significantly prepared me for when I started in my role. A real bonus was having the opportunity to complete the ISTQB certification at the end of the course.
– Tess
I’ve been with Auto & General for 10 years and had the opportunity to join the inaugural Test Academy. It was a hands-on experience where I collaborated with experienced teams in a supportive environment, learning the fundamentals of software testing and modern development. For me, software testing is more than just a job—it’s a rewarding journey.
– Shannon
Customer & Data
We’re the team that helps the business make smart decisions by using data, spotting patterns and jumping in when things get tricky. From sorting out customer disputes to improving systems with AI, we’re all about making things faster, smoother and better for everyone. Real work. Real impact. Roles include:
Pricing Actuary
Motor Underwriter
QA Consultant
Business Analyst
Policy & Procedure Writer
Growth Ops – Marketing
Our in-house strategists, storytellers, designers and data detectives, blend the art and science of Marketing together to help people discover and connect with our insurance products. From creating huge advertising campaigns to the always-on optimisation of digital performance marketing, we use creativity, technology and expertise to reach customers in smart and meaningful ways.
Some of our roles include:
Marketing Automation Specialist
AI Marketing Specialist
Data Scientist
Digital Designer
Digital Developer
Performance Marketing Specialist
Content Writer
SEO Content Strategist
Media Co-ordinator
Budget Direct’s passionate and creative Marketing team are leaders in Marketing that works. Testament to that, Budget Direct recently won a Gold Effie for Long Term Effects and another Gold for Brand Value at the Australian Effie Awards (Effectiveness Awards), the preeminent marketing awards in Australia.
Group Risk
We take risk management seriously and, at A&G, risk is everyone’s business. We believe that identifying, assessing, and managing risks is essential to achieving our objectives and ensuring the success of our business.
Roles include:
Paralegal
Corporate Lawyer
Senior Analyst, Financial Risk
Compliance Monitoring Analyst
Internal Auditor
People & Culture
At Auto & General, People & Culture is more than just hiring and paperwork — it’s the heart of our culture and our people experience. For students stepping into the professional world, P&C is your go-to team for support, development, and growth. We’re here to ensure you feel welcomed, valued, feel safe and to create a positive and inclusive workplace. Our wide variety of opportunities in P&C include:
HR Business Partner & HR Advisor
Learning & Development Consultant
Employee Relations Specialist
Employee Experience Specialist
Internal Communications Manager
Recruitment Specialist
HR Project Lead / Project Manager
People Systems Administrator
Why A&G
Health & Wellness Programs
We offer a range of health and wellness programs throughout the year, including annual flu vaccinations.
Recognition, reward and incentive schemes
We recognise and reward committed employees and have recently launched MySpark, our reward and recognition platform that brings you new ways to recognise your peers, say thanks and be rewarded for the great work you contribute to every day.
In addition, you’ll have access to hundreds of retail discounts, savings with top brands for you and your family.
A culture of inclusiveness and belonging
At A&G we believe in fostering a culture of inclusion and belonging, which means we’re open and accepting of different views and beliefs.
We know that for some team members celebrating a particular cultural, national, societal and religious event, day or celebration may not always align with what you believe in – and that’s ok.
What we do at A&G is ensure that everyone feels included and able to celebrate and acknowledge what works for them.
In addition, we are passionate about our customers, making a difference and having fun along the way. We have a family fun day, onsite events at each site and annual celebration events.
Learning & Development
We are an Enterprise RTO that delivers nationally recognised training to our employees. Employees can apply for study assistance, and we have many internal career opportunities, development programs and internal training courses for you to grow your career.
Discounts and Retail Offers
Team members are able to enjoy discounts on Budget Direct products and many other partner programs.
Extra Leave Options
We support parental leave, ME Days and purchased leave options for our employees.
From Graduate to General Manager – Meet Will Harrison
To give you a glimpse of what’s possible at A&G, we spoke to Will Harrison, General Manager, Business Solutions Development and a proud graduate of our Technology Academy.
Here’s his inspiring journey at A&G and why he loves working in Technology.
Will, can you tell us about your A&G Career Journey?
I’ve been with A&G for 16 years, starting in 2008 as a Customer Service Consultant in our contact centre. My interest in technology led me to apply for the first intake of Tech Academy trainees. The academy provided a direct entry into a tech career, a path usually reserved for university graduates. The experience fueled my passion for technology and set me on an exciting career path.
After graduating, my focus turned to people leadership. I transitioned to a Lead Developer, Pricing and Underwriting role, then to Development Manager, Pricing Underwriting and Finance, and eventually to Head of Development, Business Optimisation. In this role, I focused on aligning our business strategy with our technology roadmap and re-establishing the Tech Academy in a new and expanded format to create development pathways into full stack software development.
Today, as General Manager, Business Solutions Development, I head up all our Business Solutions Development and work alongside our Business Enablement and Delivery functions to deliver our strategic initiatives requiring system or software development. I’m grateful for the career growth opportunities at A&G and encourage everyone to step out of their comfort zone and try something new.
What do you love about working in Tech?
Two things fuel my passion: creativity and diversity. Technology challenges me to find innovative solutions to business challenges. The diversity within the industry brings together different perspectives, fostering creativity.
What advice would you give to someone considering applying for the Tech Academy?
Be curious. Technology is ever-evolving and requires continuous learning and adaptability. Successful tech professionals are always curious and comfortable with not knowing an answer but driven to find it. The Tech Academy is an amazing opportunity to enter the world of technology.
What is the best career advice you have ever received?
Recognise that everyone, regardless of their role, has something to learn. Strive to always be better, not perfect.
There are currently no jobs available
Unfortunately there are currently no positions available at Auto & General Australia, please check back soon.
