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At CommBank our purpose is to improve the financial wellbeing of our customers and communities.
Our purpose guides our strategy – to become a simpler, better bank that delivers balanced and sustainable outcomes for our customers, community, our people and shareholders. With over 49,000 employees who are employed in 15 countries, we’re Australia’s leading provider of integrated financial services, including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and share-broking products and services.
As a large and diverse organisation, CommBank is a place of opportunity, where your skills can take you in unexpected, and rewarding, directions.
A career at CommBank is much more than working as a teller in a branch. Along with our many retail roles, you can find exciting opportunities everywhere from software engineering and analytics, to marketing and finance.
Could you be an unlikely match?
Great things happen when you bring different perspectives together. This is why at CommBank, we’re looking for the best and brightest minds, across every degree. We know that sometimes your degree isn’t the end of the journey and that for a lot of people what you study isn’t necessarily what you end up doing. That’s an unlikely match.
About our Grad Program and how it works:
Our Graduate Program is a challenging and rewarding way to kick-start a long-term career with us. You’ll start with us in February, but the length of your program will depend on which business area you choose. Being such a large and diverse business, we have a vast range of opportunities for you to take hold of.
You’ll begin your CommBank career with an orientation conference in Sydney, where you’ll hear from senior leaders and renowned speakers, immerse yourself in all things CommBank, and network with fellow graduates from all parts of our business from around the world. Throughout your first year, we provide loads of support to help you to maximize your experience. We help you identify your individual focus areas, and provide you with tailored development sessions on-demand or in person.
Every business area offers a rotational program. Rotations help you to learn about the different areas of our business, build more connections, further develop skills, and decide where you want to take your career next.
About our Summer Intern Program and how it works:
While summer is a great time for lazing on the beach, it’s also the perfect time to give your career a head start with our Summer Intern Program.
Our 10-week Program gives you a taste of what it’s like to work with us. You’ll be given full support and training to help you decide if CommBank is the right fit for you.
You’ll enjoy an intensive introduction to life at CommBank, learn how we operate, get involved in great projects and meet inspirational people who’ll help you put your career on the right path.
At the end of the Program, you’ll also have the opportunity to apply early for our Graduate Program for the following year.
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Creating a culture of creativity
Creating a culture of creativity
We want to build an inclusive workplace that is free from bullying, harassment and discrimination for all our people. Everyone should feel safe and comfortable to be themselves at work.
Unity, our lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQQ) and allies employee network, was formed in 2012 to help create and maintain an inclusive workplace for LGBTIQQ staff free from bullying, harassment and discrimination. Unity has had great success in raising LGBTIQQ awareness, with networks established in every Australian state, as well as in London and Auckland.
Group-wide initiatives to support LGBTIQ diversity
- Establishment of comprehensive LGBTIQ resources hub helps our people navigate the many policies, tools and resources available to support them
- Champion and Ally training being progressively rolled out across Australia
- Completion of HR policy review to ensure neutral language used that does not discriminate based on sexual orientation, gender identity, or gender expression
- Diversity and inclusion resources to include Transitioning in the Workplace guide, Coming Out Guide and Intersex Guide
- LGBTIQ FAQs and support for leaders with LGBTIQ questions
- Unity social events and community ‘learning’ lunches in all major geographies
- Partnerships/Sponsorships/Fundraising for LGBTIQ organisations, events, organisations, events, or individuals such as World AIDS Day, Wear it Purple, IDAHOT Day
- Monthly Unity e-newsletter and frequent updates on our Unity Yammer Group.
In early 2016, we were pleased to announce we would be sponsoring The Pinnacle Foundation for a further three years. The Pinnacle Foundation is Australia’s only national organisation supporting marginalised and disadvantaged LGBTIQQ students. Students aged 16-24 are provided with financial support to help them achieve their goals, whether they’re furthering their education at university, TAFE or completing high school. Each student is also paired with a Pinnacle mentor who guides and supports them through their journey to success. Each year until 2018, we will provide up to eight Commonwealth Bank scholarships to successful Pinnacle Foundation applicants.
“CommBank’s financial support of marginalised LGBTIQ youth through the Pinnacle Foundation is a great measure of their commitment to equality and social justice. It’s powerful to see one of Australia’s largest companies dedicate financial, volunteer and technical support to help our youth with such high potential.”
– Sean Linkson, CEO, The Pinnacle Foundation
A School-Based Traineeship with CommBank is a great way for Aboriginal and Torres Strait Islander high school students to get a head start on a career by working with Australia’s largest financial services organisation.
A traineeship provides students with an opportunity to work in the Commonwealth Bank while completing Years 11 and 12, gaining valuable workplace skills and experience while also getting paid. Students spend one day per week in the branch during the school term and more time during the holiday period.
A School-Based Traineeship with us can lead to a career that offers a range of opportunities.
We began offering traineeships to Aboriginal and Torres Strait Islander students in 2003 and have an established record of successful School-Based Trainees working across the bank. Some of our former trainees have even gone on to become branch managers. Trainees are provided with ongoing development for the two-year duration of their traineeship to ensure they reach their full potential. They are fully inducted into the branch environment and trained to be a customer service representative. The skills they will gain working with customers and identifying how the bank can help them achieve their financial goals will benefit their future career. Trainees learn a great deal of important information about loans, savings and credit cards.
Trainees often become a respected source of information on financial products for family and friends. As Australia’s largest bank with over 1000 branches, we can offer a greater geographic spread of opportunities across the country than any other bank.
What we look for in a potential School-Based Trainee
We encourage all interested students to apply however to help you decide if a School- Based Traineeship is right for you, we are particularly interested in students who:
- Are Australian Aboriginal or Torres Strait Islander and in Year 10 or 11
- want to work in a customer service environment
- are committed to completing high school
- are motivated to work
- have the support of their parent/ guardian
- have the support of their school when applying
- understand they will be expected to work during some of their school holidays over the two years of the traineeship
- have a good school attendance record, and
- see a potential career in IT, Law, Finance, Law and Human Resources.
The Group recognises that our people need to reflect our customers and local communities. We are committed to recruiting and retaining a culturally diverse workforce.
Since 2014, Commonwealth Bank has had a focus on cultural inclusion and has recently set a target to increase the cultural diversity of its senior leadership to match the Australian demographic by 2020. To support the Group to become more culturally inclusive there are a range of initiatives that have been implemented including cultural inclusion training, a very active employee networking group called Mosaic, celebrations of cultural days of significance, a corporate Hijab, employee educational forums and leadership team conversations about cultural diversity to name a few. We have diverse people supporting diverse customers.
Our ambition is that our leaders reflect the diversity in our community with diverse thinking and perspectives. People with different cultural backgrounds, identities, ages, experiences and education will help us achieve our business objectives and goals.
Our Diversity and Inclusion Strategy is built on five key focus areas:
Diversity in leadership
Our leaders reflect the diversity in our community with diverse thinking and perspectives.
We strive to create an inclusive culture where everyone belongs because of their uniqueness, not in spite of it – a place where ‘you can be you’ to do your best every day to achieve our organisation’s vision.
You can be you
We value the individuality, needs, different perspectives and ambitions of our people that are informed by their gender, age, cultural identity, sexual orientation and/or disability.
We cultivate a supportive and flexible work environment that meets the needs of our people and business.
Reputation & engagement
CommBank is seen as an employer of choice and an authentic leader of diversity and inclusion. The aim of our strategy
is to leverage the unique backgrounds, perspectives and experiences of our people, by providing everyone with the opportunity for development in an inclusive workplace. This will ensure that we can provide excellent customer service to an equally diverse customer base. The aim of our strategy is to leverage this leadership and foster inclusion, so all our people feel valued and respected and can do their best every day to deliver the CommBank vision.
Gender Diversity Targets
In 2010, CommBank set – and met –an aspirational gender diversity target: increasing the representation of women in executive management roles to 35% by December 2014. We achieved this goal through a disciplined approach to gender equality, including embedding the target in senior executives’ key performance indicators. We have since set a firm goal of at least 40% of women in executive management roles by 2020.
- We take a multi-pronged approach to gender diversity that includes:
- Tackling the impact of bias in the workplace
- ensuring that women transitioning into and out of parental leave are supported
- supporting the development of women through career resiliency, mentoring and sponsorship
- encouraging our employees’ success through best practice policies, leave options and flexible work.
One successful initiative has been the launch of Women Can, an online internal platform that connects women across the Group’s 1000 locations, showcases senior women role models through short videos, and provides easy access to resources and tools available to women that can help them navigate and balance their careers and personal responsibilities. We also provide a leadership program, Springboard, which has more than
600 women participating in a flexibly delivered format to reach participants across locations in Australia, Asia, UK and the US.
CommBank fully embraces the empowerment of women and other diverse communities, through implementing sustainable procurement practices. Through our “Women in Focus” banking and advice programs we also provide valuable support for women-owned businesses and female entrepreneurs. This work is core to our work driving and influencing change within business and the community in Australia – a responsibility we take very seriously.
Accessibility and Inclusion
We endeavour to support our people and customers with disability. Our latest Accessibility and Inclusion plan has been lodged with the Australian Human Rights Commission.
The Accessibility and Inclusion plan provides a framework for improving customer access to our services and an accessible and inclusive work environment for people with disability. It is overseen
by our Group Diversity team, who work closely with subject-matter experts and the business leaders who are responsible and accountable for implementing the plan.
Through the Accessibility and Inclusion Plan, we have a clear plan to continue raising awareness, improving access to financial services and employment opportunities and tapping into our networks and partnerships to support our work.
We also work with the Australian Network on Disability and a broad cross- section of disability organisations to improve support to our current employees and improve accessibility to career opportunities for potential employees. We actively support managers who have a team member with disability or who wish to recruit someone with disability, and will continue to raise awareness of our inclusive work culture amongst our employees and customers through the Accessibility and Inclusion plan.
Our Disability Network- ENABLE
Our Disability network, ENABLE, is committed to increasing awareness, inclusion and employment opportunities for people with disabilities at CommBank. With approximately 20 percent of the community having a disability, it is important that we provide equity and access to support both our people and customers who may have a disability.
The employee-led network creates opportunities to engage employees with disability and allies of people with disability to act as champions of change. They actively support managers who have a team member with a disability
or who wish to recruit someone with a disability, and continue to raise awareness of our inclusive work culture amongst our employees and customers.
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