Sportsgirl

Customer Service & Retail

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At a Glance

Are you a Sportsgirl?

Our team members love what they do and are at the heart of our brand. We are passionate about our people and are always on the look-out for talented individuals to join our team.

So, if you love helping people, being at the forefront of fashion, or if finding someone the perfect outfit is your idea of heaven then you will love a team member role with us. And the best bit? We have a lot of fun getting our jobs done!

We support you

We support our team members in developing the skills, experience and confidence they need to take on the world. We recognise that for many young people, their first job will be in retail.

We regularly have great entry-level opportunities across a range of areas: Buying, Planning, Marketing, Visual merchandising, HR, Digital, Retail Operations (to name just a few!). We are committed to recruiting from within wherever possible and have a strong focus on internal development and succession planning. Many of our team members work casually or part time whilst studying and then apply when jobs are advertised internally.

Learn from the best

Our team members are trained and developed by the very best retail talents Australia has to offer. We offer mentoring, group and online training that are just like us – fun, inspiring and innovative. We also encourage you to connect with your extended team member families. Whether it’s head office or stores, we all learn from each other.

It’s all about you

Really! We believe that work can be fun and we take great pride in our supportive, friendly workspaces. We are committed to making you the best you can be, rewarding and recognising you along the way.

The authority on Australian style

Sportsgirl has had a rich Australian history, opening its first store in Melbourne in 1948.

We are still Australian-owned and Australian-run. We’ve all grown up with Sportsgirl and it’s a part of our cultural heritage – a brand by Australians for Australians.

No one knows Australian style like Sportsgirl and we are proud to represent this to the world.

What’s in it for you?

We are committed to providing all of our team members with a great working environment – one that will grow with you through all your different work, life and study requirements.

We offer benefits such as:

• flexible work hours
• event participation
• great store incentives and bonus program
• amazing staff discounts
• career progression
• talent development and training
• conferences and seasonal launches
• team member referral incentives
• discounted corporate health insurance

Supporting our community

At Sportsgirl we are proud to support our community with our Butterfly Foundation partnership. We have been in partnership with the Butterfly Foundation since 2006 and were the first Australian retailer to make a public commitment to positive body image.

We are committed to only using healthy models in our advertising and our ongoing partnership has raised over $3.4 million dollars for the Butterfly Foundation to support their programs.

Our store teams play an active role in communicating about our partnership with the Butterfly Foundation and raising money for this amazing cause.

Get connected

Sportsgirl has some of the most dynamic social media channels in Australia. So whether you want to like it, pin it, tweet it, blog it, post it, Sportsgirl.com.au is the place to get all your fashion and style inspiration. Our store teams even join in
the fun, with each store in charge of their own Instagram page!

Developing Australian talent

We have collaborated with some of the best talent Australia has to offer. Whether it is photographers, stylists, bloggers or artists, Sportsgirl gives back through nurturing and supporting our up and coming talent.

Each year we work closely with RMIT and Gordon Institute to take in students across a range of areas and provide them with career exposure while they study.

Apply for your dream job

If you believe you have what it takes to join the unstoppable energy that is Sportsgirl, jump onto our careers site at www.sportsgirl.com.au/get-a-job and get ready to live your dreams!

Our Team

Sportsgirl is more than just a store – the stripes are part of modern Australian culture.

Whether you are in one of 150+ stores or connecting with our rapidly expanding online community, you will know that Sportsgirl is at the forefront of Australian fashion and culture.

We collaborate with some of the best and brightest creative talent both in Australia and across the globe.

At Sportsgirl we’re more than a fashion retailer – we’re a community of passionate, dynamic and innovative team members dedicated to creating the latest fashion and bringing it directly to you.

As a team member with us you will be joining a business that is committed to supporting and developing you in your career, wherever it may take you. We support our awesome team members in developing skills, experience and confidence they need to take on the world.

Whatever your goal – Sportsgirl is more than a job, it’s your dream career.

Sportsgirl Benefits

• Amazing staff discounts
• Event participation
• Great store incentives and bonus program
• Career progression
• Coaching and development
• Management Development Program
• Conferences and season launches
• Inspirational talks by guest speakers
• Team member referral incentives
• Corporate discounted health insurance

Career Pathways

When you start a career with us we will support and develop you all the way to your career goal.

We support our awesome team members in developing the skills, experience and confidence they need to take on the world. We regularly have positions in a range of diverse roles within fashion areas from our shop floor to head office.

We’ve listed some key positions you can expect to find within each of the areas below:

• Retail Operations (Sales Team Member/ASM/Store Manager/Business Manager)
• Buying (Buying Administration Assistant, Buying Assistant/Trainee Buyer/Buyer)
• Planning (Merchandise Assistant/Trainee Planner/Planner)
• Visual Merchandising (In-store VM, State VM, State VM Manager)
• Marketing (Graphic Designer/Marketing & PR Co-ordinator)
• Digital (Ecommerce Customer Support/ Ecommerce Co-ordinator /Digital Co-ordinator/Digital Manager)
• Finance (Banking Officer/Accounts Payable Officer/Assistant Accountant/Financial Accountant)
• People & Development (State Recruitment Co-ordinator, Health, Safety & Wellbeing Advisor/Recruitment Manager)

To view current opportunities click here.

Your Development

You’ll be trained and developed by our successful leaders. We offer mentoring, group and online training programs that are just like us – fun, inspiring and innovative.

All our new Team Members will go through an initial training plan – supported by regular catch ups and ongoing training and development with your Manager. As your career progresses, you will be invited to take part in our Management Development training, state meetings and conferences to support and develop you in achieving your goals.

Sportsgirl+ The Butterfly Foundation

EVERY DAY, THE BUTTERFLY FOUNDATION DOES INCREDIBLE WORK TO ASSIST EATING DISORDER SUFFERERS AND PROMOTE POSITIVE BODY IMAGE – NOW THAT’S A CAUSE WE’RE VERY PROUD TO SUPPORT.

Sportsgirl and the Butterfly Foundation would like to thank all our generous customers and team members who have assisted us to raise over $3.2 million which has enabled Butterfly to directly support more than 100,000 Australian’s with an eating disorder or negative body image issues.

In 2016, Sportsgirl celebrated a 10-year partnership with the Butterfly Foundation and funded the refurbishment of Butterfly House which is now the home for the recently launched Child and Adolescent Day Program for Eating Disorders. This is NSW’s first in-community multi-disciplinary treatment program, developed and delivered for children and young adults battling eating disorders.

Through your donations, we have also been able to assist the Butterfly Foundation with establishing a range of other initiatives such as a National Support Line, the Butterfly Wing at the Sydney Children’s Westmead hospital, digital platform, and direct financial relief grants. We are currently working with the Butterfly Foundation on their Recovery Support Program in Townsville and Adelaide.

You can continue to support Butterfly through the purchase of our Butterfly products available in store or online. Every time you buy an accessory from our Butterfly Range, you’re helping us raise vital funds for The Butterfly Foundation to promote positive body image and bring hope to Australians with eating disorders and their families.

Our Relationship

In 2006, Sportsgirl staff around the country nominated negative body image and eating disorders as the issue that is most important to them and their friends. This inevitably led to our incredible ongoing partnership with The Butterfly Foundation, so we could do our bit to raise awareness and funds for this issue.

Sportsgirl is proud to be the first Australian fashion retailer to make a public statement of commitment to positive body image. Through our permanent capsule collection of accessories, special team member training and positive store policies, we’re tackling this issue every step of the way.

About the issue

After obesity and asthma, eating disorders are the most common illness in females aged 15 – 24 and Anorexia Nervosa is the most serious of all psychiatric illnesses in Australia. It has even been diagnosed in children as young as 8 with 75% of cases starting before the age of 16. Bulimia Nervosa more commonly affects older teenagers and young adults.

The earlier the intervention, the higher the chance of a strong recovery. Eating disorders are not a lifestyle choice nor are they just about food or weight – there are so many other factors, like anxiety, low self-esteem, identity and lack of direction.

For more information, be sure to drop by The Butterfly Foundation’s official website.

OUR GOAL IS TO PROMOTE POSITIVE BODY IMAGE ACROSS AUSTRALIA AND BRING HOPE AND HELP TO THOSE AFFECTED BY EATING DISORDERS.

At Sportsgirl, it’s not about size; it’s about health, both in the body and mind. Our brand is, and has always been, about healthy, confident girls, whether they’re our team members, customers or Sportsgirl models.

We recognise dieting and low self esteem are the greatest risk factors to developing eating disorders and we take our responsibilities as a leading fashion retailer and employer of young women seriously.

Sportsgirl has a unique opportunity to influence perceptions in a positive way and is acting on that. Our commitment to positive body image covers the following four areas:

1. Recruitment and Team Member Support

When recruiting, firstly we look for a particular set of skills, attributes and competencies relevant to the position. Secondly we look for good self esteem, self pride and a person who is well presented. An applicant’s size is never a consideration.

Across Sportsgirl we employ over 1000 people. We recognise that from time to time some of our own team members may need help with issues around eating disorders and negative body image. Our Store Managers receive training in “what to look for as early indicators of negative body image” and “how best to support team members who display concerning behaviours”. In the event that a Sportsgirl team member presents with concerning behaviours. One of our Business Manager’s will intervene and provide access to specialized counselling and support.

Our induction program provides educational information which includes practical tips for those who may be at risk. New team members are informed about our commitment to positive body image and the initiatives that reduce risk of negative body perceptions. We hope this will assist our team members, and their friends and family.

We implement and continually review our store policies to set good examples.

The Butterfly Foundation provides us with information, education/training and advice to ensure we remain informed, aware and responsive.

2. Sizing and Selling

We stock clothing in sizes 6 to 16 which reflects the demand from our customers.

We continually review our customer styling program to ensure our training includes the most appropriate language and conversation with our customers in regards to positive body image, and to ensure our team members understand that it is not about size, it is about finding what works best for our customers body shape and that all body shapes & sizes are beautiful.

It is a requirement of Sportsgirl’s Quality Control Manager to spend considerable ‘first hand” time in the fitting rooms of our stores, gaining customer feedback on the fit of our garments to ensure we provide consistency in sizing.

3. Advertising and Promotion

We refuse to use underweight or extremely thin models. Our models must have a healthy appearance and range from size 8 – 10.

4. Community Support

In direct response to those who work at Sportsgirl about the growing prevalence of Eating Disorders and Depression in Australia, our community support is focused on actively promoting and supporting positive body image.

Sportsgirl is the major fashion partner of The Butterfly Foundation, a non profit organisation dedicated to changing the culture, policy and practice in the prevention and treatment of eating disorders. Sportsgirl raises new awareness and money in a bold and courageous way through our stores, to enable The Butterfly Foundation to take action, deliver advice and provide support across Australia in its quest for social change.