Spotlight Group

Retail & Customer Service

Our Brands

Welcome to the Spotlight Retail Group, the collective home to several of Australia’s favourite retail brands, including Spotlight, Harris Scarfe, Mountain Designs, and Anaconda.

Each brand, unique in its character, shares our group-wide mission to bring high-quality, diverse products into the everyday lives of Australians. Spotlight is your go-to for home crafts, fabrics, and homewares, turning houses into homes. Harris Scarfe offers a wide selection of fashionable yet affordable clothing. Mountain Designs equips the outdoor adventurer with top-notch gear, and Anaconda caters to all your camping, hiking, and outdoor needs.

Below, you’ll find introductions to each of our brands. They offer more insight into what each one brings to the table and how they contribute to the vibrant Australian retail scene.

Being part of Spotlight Retail Group means more than just being under a big umbrella. It’s about being part of a team that’s shaping the face of retail in Australia and enhancing the shopping experience for all our customers. Dive in to discover more!

For more info see our story here!

We’re always searching for enthusiastic team members. See our current vacancies here!

Anaconda

In 2004, the Group launched Anaconda its second and now iconic retail brand. Anaconda was launched with a vision to be Australia’s leading outdoor adventure and sports super store, leveraging the deep ‘big box’ retailing capabilities developed over the decades of Spotlight’s successful growth. The Anaconda brand is a network of 60 stores strong with a presence in all Australian states, and continues to grow rapidly.

Harris Scarfe

Other

In parallel with (and facilitating) the growth of the retail store network, the Group has acquired and developed a substantial retail and commercial property portfolio, across Australia and New Zealand. It is a landlord to over 300 tenants, as well as housing a significant number of Spotlight and Anaconda stores themselves. In more recent years, Spotlight Group has continued to diversify its interests, through the Group’s ownership stakes in a variety of other operating businesses, the development of a diversified investment portfolio including an active and fast growing property finance business, (managed under the Alara brand), and the Spotlight Foundation, which seeks to make grants and donations to a range of worthy causes each year.

Our Values and Culture

People

Alignment, Commitment, Trust, Responsibility, Attitude – An Owner’s Mindset

Excellence

Quality, Innovation, Communication, Learning – constant & Never-ending Improvement

Success

Win/Win, Diligence, Integrity, Insurgency – Exceeding our Goals

Ruben Fried’s 5 Golden Rules of Retail

Trust the Gut; Do What It Takes; Chaos Is Good; Learn As You Go; Lead with Passion

Morry Fraid’s 5 Golden Rules

Live your values, Focus on the Frontline, Be an insurgent, Adopt an owners mindset; Lead with Passion.

Careers

Do you have the passion and drive to work at for us? Whether you are looking for a job or a career, we have a range of opportunities to suit your skills and interests. Whether it’s Spotlight, Anaconda, Harris Scarfe or Mountain Designs, everyone is invited to start with working in-store and work your way up into a wide range of roles. See below for the various career pathways available at SGH.

In-Store Careers

Our In-Store opportunities suit those who love interacting with customers, are passionate about our products and thrive on the fast pace and challenges posed by a retail environment.

Support Group Careers

A Support Group Team position is perfect for those with the skills to provide support, guidelines and leadership to our large and growing store network.

Distribution Centre Careers

If you are someone who pays attention to the details and is always looking for ways to increase efficiency and improve processes, you should investigate our Distribution Centre roles.

In Store Careers

Having a knowledgeable In-Store Team that is passionate about our product range, and committed to quality service, has always been key to Spotlight’s success. Our rewarding In-Store roles range from Service Team Members to Department Team Leaders, Made to Measure Consultants, Receiving and Reset Specialists and Store Managers. These In-Store roles require Team Members with great people skills who are focused on meeting, or exceeding, their store targets and improving the customer experience.

Service Team Member

Our Service Team Members are the public face of our business, interacting with customers and providing quality service and expertise. It’s a physical role where you are on your feet most of the day, balancing service with other tasks to ensure our products are well presented on the shelves and that in-store based promotions are carried out accurately. We are looking for people who have initiative, drive, great people skills and the ability to balance competing demands.

Receiving and Resett

Our Receiving and Resett Team is responsible for taking delivery of product and moving it efficiently from the truck to the shelf. It is these Team Members who maintain accurate records of delivered goods, ensuring product reaches the floor. 

We are looking for people with exceptional organisational skills and attention to detail. They need to be great communicators and have the ability to deliver quality outcomes when faced with competing demands.

Made to Measure Consultant (Spotlight Only)

Spotlight Made to Measure Consultants assist customers to choose the best window furnishing solution to meet their needs. Working in-store and on-site in customer’s homes, our Consultants need to have strong sales experience, coupled with great people skills and an eye for design. You’ll need a current driver’s licence and to be able to work independently to be successful in this role.

Department Team Leader

Department Team Leaders (DTLs) manage the sales strategies, operational needs and day-to-day activities of their specific product department. DTLs are mainly based on the shop floor and need to be capable of dealing with the challenging issues that frequently arise around customer service and product. They also need to provide their Team with inspiration and leadership.

Support Group Careers

Operating a business with more than 150 stores and two iconic brands over four countries requires a Support Group staffed by Team Members who are passionate about Buying, Planning, Marketing, Finance, Human Resources, Property and IT.

We are looking for people with an entrepreneurial mindset who relish a challenge and are committed to continuous improvement.

Merchandise (Buying and Planning)

Our Merchandise Team ensures our brands are able to continue to deliver on their customer promise. Our Buyers keep our range on trend and source product and our Business Planners and Allocators analyse, forecast and place stock.

Marketing

Utilising our in-house Advertising Team, Communications Team and Marketing Team, the Marketing Department successfully promotes the brands throughout Australia. Creative roles include Graphic Design, Photography and Post Production, as well as Public Relations and Communications.

Retail Operations

The Retail Operations Team ensures our front-line team have the tools, skills, knowledge and support they need to provide the high-quality sales and service our customers expect. Our Regional Managers are responsible for providing leadership to up to 14 multi-million dollar outlets each, to ensure the stores reach their full potential.

E-Commerce and Master Data

Our E-Commerce Team is responsible for our distinctive web presence, providing our customers with the ability to access our VIP offers online all day, every day, whilst still experiencing our excellent customer service on our websites. Our Master Data Team keeps accurate records of our product data.

Property & Store Development

The busy Property & Store Development Team is responsible for our multi-million dollar property portfolio and the facilities management of nearly 200 stores in our Spotlight, Anaconda and Harris Scarfe store network. The Team manages the design, construction and fit out of our new stores as well as relocations, renovations and extensions – across four countries.

Information Technology

The Information Technology Team provides quality systems that assist, simplify and improve our business processes to enable us to meet our key outcomes. The IT Team aims to control costs, deliver quality services and develop and improve systems to support our business needs.

Finance

The Finance Team provides the overall commercial oversight for the business to keep on track with our operational and strategic goals. The Team is constantly striving for improvement within its key portfolios of financial and management reporting, accounts, payroll, statutory compliance, risk management and stock integrity.

Human Resources

People strategy is attraction and retention, talent and succession, leadership development, health and safety. Our Human Resources Team works with Leaders throughout the business to design and implement the systems, processes and tools that bring that strategy to life.

Distribution Centre Careers

Spotlight Retail Group’s Distribution Centres have the challenging task of ensuring our rapidly growing store network is continuously and efficiently supplied with the right product at the right time. The roles are varied – from Inventory Stock Flow Planner to Warehouse Operator, Leading Hand and Team Leader, through to the Help Desk – but they all require Team Members who are organised, pay attention to detail and thrive on meeting exacting deadlines.

Help Desk

Our Distribution Centre Help Desk is the first point of call for stores experiencing supply chain issues. A DC Team Member needs to be a natural at problem-solving, providing advice and balancing competing, and urgent, needs.

Warehouse Operator

Our Warehouse Operators ensure the accuracy, safety and efficiency of product deliveries to our large store network. It’s a fast paced role that requires people who are capable of performing physically all day, who have good literacy and numerical skills and love working in a Team to meet challenging deadlines and targets.

Leading Hand

Our Leading Hands manage up to 30 Team Members, providing supervision and leadership to our Warehouse Operators. They also perform hands-on duties in our Distribution Centre, coordinating stocktake, cyclical counts and administrative and reporting tasks. It’s a role that requires great people skills and the ability to work with limited supervision.

Team Leader

Team Leaders in our Distribution Centre are responsible for overseeing all warehouse activities, from receiving goods to rostering and training Team Members. They ensure a safe work environment and foster a productive and harmonious Team culture. Team Leaders must perform at a high level in challenging circumstances, exercise superior organisational skills, and be self-motivated in seeking ways to continuously improve their own performance and that of their Team.

Stock Flow / Inventory Planner

Stock Flow / Inventory Planners plan the movement of product across the Spotlight Retail Group’s Distribution Centre and Supply Chain Network. It’s a varied and challenging role, and prior logistics experience is a must. Planners have to be highly organised, calm under pressure, results-driven and be able to communicate effectively with people at all levels of the company.

Our Benefits

In Store Discounts

Team members will receive a team Member Discount Card within eight weeks of joining, sent directly to your work location. All SGH Employees are eligible. Scan your Team Member Discount card at the Point of Sale to access the discount.

Festive Bonus

Each year in December, Spotlight Retail Group pays current permanent Team Members a Festive Bonus (eligibility timing applies). The bonus is based on the net margin achieved by the company for the past financial year, and the amount paid is a proportion of the Team Member’s average weekly pay! 

MAXXIA – Team Discounts

Maxxia Team Members have access to the great benefits that Maxxia offers, including: 

The Maxxia Rewards program that is open to everyone and gives you access to discounts and benefits at retail outlets, attractions, travel, cinemas, restaurants and more.

Gym Memberships

As a corporate partner of Fitness First & Goodlife Healthclubs, Spotlight Group Holdings team members will receive 20% off our 12/18 month memberships (excl. Black Label and Platinum Plus). 

Work Experience

Have you ever wondered what working in your dream job is like? Work experience is your chance to find out! This is your opportunity to step out of the classroom and into the real world for a week of hands-on learning.

Whether you’re interested in Retail as a long-term career or you’re simply curious about what job suits you – this is your chance to try it out. Some past students have even turned their work experience into real job offers!

Why should you get excited about work experience?

• Test drive a career you’re interested in
• Learn what working life is like (spoiler: it’s different from what you might expect!)
• Make connections with people in industries you care about
• Add something impressive to your resume
• Maybe even line up a future job offer

What you’ll need to do:

• Think about what kind of work interests you
• Talk to your family and teachers about possible placements
• Start reaching out to your local Anaconda or Harris Scarfe Store Managers
• Get your school’s paperwork sorted

Diversity and Inclusion

We nurture diversity through inclusive practices. We welcome everyone, regardless of their age, race, religion, gender identity, sexual orientation, disabilities or other characteristics.

We believe in an inclusive working culture within our business where everyone is valued and trusted to be their authentic self at work.

We recognise and support the LGBTIQ+ communities. Empowering our people to bring their whole selves to work each day.

Awards

Resources