The Sussan Group

Retail & Customer Service

Our Brands | Sportsgirl

Sportsgirl is Australia’s youth fashion destination, serving style and self-expression with purpose since 1948. Proudly Melbourne-born, we represent a generation through our iconic stripes, symbolising creativity, inclusion, freedom and individuality.

At Sportsgirl, our people are at the centre of everything we do. In our stores and support teams, we create energetic, welcoming spaces where customers feel confident to express themselves and try something new.

Working at Sportsgirl is a great way to start your career in retail. You’ll build skills in customer connection, product knowledge and teamwork, all within a fast-paced and creative environment that encourages you to be yourself.

We’re always learning, evolving and listening to our community. By embracing individuality and leading with positivity and kindness, we’re proud to champion what we call Generation Sportsgirl — both in our stores and within our team.

Our Brands | Sussan

For more than 85 years, Sussan has been celebrating the spirit of Australian women, creating elegant, contemporary pieces designed for everyday life.

At Sussan, our people bring the brand to life. From store teams to support roles, our team of over 1,100 passionate women create welcoming environments where customers feel confident, supported and understood.

We believe in a “for women, by women” approach, not just in what we design, but in how we work together. Kindness is at the heart of our culture, reflected in the way our teams support one another, connect with customers and contribute to something bigger than themselves.

Working at Sussan is often the start of a career in retail. Our teams build valuable skills in customer service, styling and time management, with opportunities to grow into leadership roles across our stores and the wider business.

At Sussan, we’re committed to doing better, from how we design our collections to how we support our people, creating a place where you can learn, grow and feel proud of the work you do.

Our Brands | Suzanne Grae

Suzanne Grae is all about making fashion easy. Since opening our first store in 1968, we’ve become a trusted destination for women across Australia who want to look and feel great every day.

At Suzanne Grae, our teams are known for creating friendly, welcoming store environments where customers feel comfortable, supported and confident in their choices.

Working in our store’s means being part of a team that values connection, care and community. It’s a great place to build skills in communication, teamwork and sales while helping customers find pieces that truly fit their lifestyle.

With over 150 stores nationwide and a growing online presence, Suzanne Grae offers opportunities to grow your career within a supportive and people-focused environment.

At Suzanne Grae, we believe fashion should feel good, for our customers and our team.

Why a Career in Fashion Retail?

Start your Retail Career

The fashion and retail industry is dynamic and always changing. Innovation and creativity are at the heart of what we do. We support our team members in developing the skills, experience and confidence they need to take on the world.

We provide many young people with their first job, whether it be casual, part-time, full-time, or an internship, whilst studying. This allows them to gain skills and experience, developing their future career paths and aspirations.

Career Pathways

Not only do we have opportunities in-store, but we also regularly have positions available across a diverse range of roles in our Head Offices, based in Cremorne, VIC, and Macquarie Park, NSW.

We are passionate about developing our talent from within, with many examples of this across the entire team, both in-store and in our Head Office.

We consider transfers between our stores, as well as transitions from stores to Head Office, to be a possibility. Working within the Fashion industry presents some great opportunities, and we believe in long-term careers within The Sussan Group.

To give you more of an idea of where a career with us could lead you, we’ve listed some key positions you can expect to find within each of the areas below:

• Retail Operations: Sales Team Member, Store Management, Retail Operations Coordinator
• Buying: Buying Assistant, Junior Buyer, Buyer
• Planning: Planning Assistant, Planner, Quality Assurance Technician
• Visual Merchandising: Field VM, VM Coordinator, VM Manager
• Marketing: Graphic Designer, Social Media Coordinator, Marketing & PR Coordinator
• Digital: Digital Operations Coordinator, Customer Support Officer, CRM Coordinator
• Finance: Payroll Officer, Loss Prevention Coordinator, Accounts Payable Officer
• People & Development: Recruitment Coordinator, Health, Safety & Wellbeing Advisor, Learning & Development Coordinator.

Your development

At The Sussan Group, we believe in investing in our people and provides a structured learning program for all new team members from casuals through to management level. We offer many learning and development programs and encourage our people to take advantage of each opportunity to grow their skills and knowledge and further their careers with us.

We are committed to our people’s ongoing development and offer a diverse range of programmes and learning opportunities, ranging from online courses to externally and internally led face-to-face and virtual workshops on a wide variety of topics.

Our internal programmes include:

• Online training.
• On-the-job coaching and mentoring,
• Management Development Program,

Why work for The Sussan Group?

At The Sussan Group, we believe great work starts with people who feel connected to purpose. As a proudly Australian, women-owned and women-led business, we’re driven by making a positive difference — for women, for our communities and for the planet.

With a legacy spanning more than 80 years, our brands have long been part of Australian women’s lives. That same care and inclusivity shape our workplace today, where people are supported to grow, contribute and do work they’re proud of.

When you join The Sussan Group, you’ll be part of a collaborative, values-led environment where your ideas are welcomed, and your impact is recognised. We encourage initiative, value diverse perspectives, and continuously look for better ways to work.

All roles are essential to our success, supporting our brands and enabling our teams to thrive. You’ll work with passionate colleagues who are committed to balancing commercial success with social and environmental responsibility — because doing the right thing is simply how we do business.

Here’s why you should choose a career at The Sussan Group and join a team that celebrates your individuality and passion for fashion:

• Join a Certified B Corporation and become a member of a dynamic and purpose-driven company.
• Opportunities for all team members to be involved in our impact initiatives, including our Reconciliation Action Plan (RAP)
• Participate in our long-standing community partnership programs, including BCNA, headspace and Women’s Community Shelters.
• Join a supportive team that values collaboration, creativity, diversity and growth.

We also offer some amazing benefits, including:

• Generous team member product discounts
• Career development opportunities
• Flexible working arrangements
• Discounted private health insurance
• Great team member referral bonus

At The Sussan Group, purpose isn’t a statement on the wall; it’s reflected in the work we do every day.

Community Partnerships

Community is at the heart of who we are. Our partnerships, such as Breast Cancer Network Australia (BCNA) since 2005, headspace, and Women’s Community Shelters, are deeply embedded in our culture. We strive to align our partnerships with our Group Purpose and Values, raising funds through product sales and our Workplace Giving Program.

Our stores play a vital role in spreading the word about these partnerships, especially in rural and regional areas where access to resources and critical information can be limited. Since starting our partnerships in 2005, we’ve raised over $12 million.

Breast Cancer Network Australia’s (BCNA) mission is to reach all Australians affected by breast cancer, especially in isolated areas. Since 2005, the iconic pink lady has been a bold presence in our stores and community. With our customers’ and team members’ support, we have contributed more than $3 million to BCNA’s initiatives.

Sportsgirl is proud to partner with headspace, the National Youth Mental Health Foundation. headspace offers early intervention services for mental, physical, and sexual health to young people aged 12 to 25, along with support for their families and friends. We are honoured to have currently raised over $600,000 since 2020.

Suzanne Grae supports Women’s Community Shelters, working to create a safe, secure, and equal environment for women across Australia. We are proud to have raised over $230,000 since 2022.

FAQs

What is the minimum age accepted to apply for a job?

The minimum age to apply for a job with The Sussan Group depends on the rules in your state or territory. In Australia, each state has its own laws about how old you need to be to start work, especially in retail.

To find out exactly what applies to you, check out the Fair Work Australia minimum working age guide. It breaks down the minimum working age by location and has all the details you need to get started.

How to register your interest for a role at The Sussan Group?

We are always on the lookout for like-minded individuals who are as passionate about style as they are about delivering exceptional service. You can express your interest in working with us using one of the links below.

• Sportsgirl: Expressions of Interest – Sportsgirl In-Store – Australia
• Sussan: Expression of Interest – Sussan In-Store – Australia
• Suzanne Grae: Expression of Interest – Suzanne Grae In-Store – Australia

What training and support are provided to be job-ready?

If you are offered a role with The Sussan Group, the first step is to complete the online learning modules based on our policies and procedures. You will then receive in-store training with your manager to complete your induction plan, followed by a 1-month review.

What type of shifts are offered? Is it easy to balance study and work?

We offer in-store roles to suit all kinds of people’s needs, including Holiday Season, Group Casuals, Part Time and Management. If you want flexibility whilst studying, our casual roles offer shifts across weekdays, weekends and late nights, subject to the availability you provide. If you are looking for structure and consistency, our Part-Time roles offer set and guaranteed weekly shifts on a permanent roster.

Can I move between stores and head office?

We promote succession planning within our business as part of all our team members’ development. Where possible, all our vacancies are advertised internally first to give our team the opportunity to apply.

Do you have an Internship Program?

Yes, The Sussan Group offers unpaid, work-integrated learning internships across a range of departments, including Buying, Marketing, People & Development, Finance and Digital. These internships are typically completed as part of a University Degree’s course requirements and involve a mix of hands-on tasks, project work and team exposure, giving students practical experience and insight into the fashion and retail industry.

Awards

Resources