Customer Service & Retail
Designed by women, for women, we are all about wearable, unpretentious fashion that feels great and looks amazing.
Recognised for our high level of quality and design, the iconic Sussan brand began in 1939 and now operates across Australia in 187 stores and online globally. We design meaningfully, edit carefully and obsess over every single detail to create seasonal collections of clothing, sleepwear, accessories and gifts. With stylists on hand in every store, we combine fashion expertise with the desire to bring customers pieces that suit their lifestyle. For our customers, we’re not just another store: when you step through our doors, we offer an exceptional customer styling experience.
You may be a student at high school looking for a fun and rewarding casual or part-time job, or a university graduate keen to embark on your career in fashion… Perhaps even a retail professional looking for that next opportunity. We offer many exciting career paths and one that could be perfect for you!
Our work environment is creative and dynamic, and we have a fabulous team culture! We are constantly on the search for new team members who are customer focused, product driven and determined to personally and professionally grow with us.
At a Glance
Our team members have a great sense of pride in our brand and we have an equally great sense of pride in our people. We are committed to inspiring our team members to be the best they can be and to ensure they are acknowledged and rewarded for personal and professional achievements. Although our stores are spread throughout all corners of Australia, we operate with a close-knit, family culture to ensure every team member is supported each day.
Celebrating careers in fashion
Working in fashion is not just a job, it’s a career! We have hundreds of career success stories. While studying, you could start out in our retail stores and work your way into an exciting career in either store management or within our head office/state office team. Work with us and you can build your dream career in some of the following areas:
- Retail Operations
- Visual Merchandising
Committed to our community
Reaching out and helping the community is extremely important to us. We are really proud of our exclusive partnership with Breast Cancer Network Australia. Our support and fundraising efforts help to ensure all BCNA’s programs and services meet the ongoing needs of breast cancer survivors and, importantly, ensure they are available free of charge. Our long-term partnership began over 10 years ago and, together with the support of our customers, we have raised over $2 million.
Working hard and having fun
We are inspired by people who love what they do. Our dynamic culture encourages our team members to strive to be the best they can, while having fun and maintaining a work/life balance. Being social is an important part of our culture, and many of our team members make lifelong friendships.
Investing in your career
We believe in investing in our people and provide a structured learning program for all new team members, from casuals through to management level. We are also passionate about succession planning from within and offer many ongoing learning and development programs and encourage our people to take advantage of each opportunity to grow their skills and knowledge, and further their career with us. If you decide your career is in Retail Operations, we can help you get there with our Retail Traineeship – a formally recognised qualification you can obtain while you work, at no cost to you.
Sussan is a privately owned Australian business that has been operating for 78 years. When you start a career with us, you join a company that has years of retail experience and proven stability. Sussan is part of the Sussan Group, which also includes Sportsgirl and Suzanne Grae. Across all businesses, we are committed to providing not only the best retail experience, but also career opportunities.
Unique team benefits
We provide a variety of unique benefits to ensure our people continue to be inspired and supported both inside and outside the workplace. Some of our benefits include: a generous team member discount on merchandise, discounted private healthcare, health and well-being programs, and new team member referral programs, just to name a few.
Much of our success is due to the inspirational leaders within our business. Our leaders are approachable, down to earth and involved at all levels of our business. They are committed to driving excellence within a collaborative and nurturing workplace.
A fabulous team
Our people come to us from a variety of different backgrounds and with diverse experiences, and we cater for those both with and without formal qualifications. Across all areas – from Marketing, to Retail Operations, Buying, Planning and Visual Merchandising, to Finance and IT – our department leaders have a long history with the business, many of which started their careers in stores. We are proud of our team within our company who continue to strive for success.
We are committed to innovating in the online retail space, including further developing our online store, social media platforms and in-store digital experiences. It’s important for retail brands today to be active in the online space, and this continues to be a focus for the Sussan business. Our Ecommerce store is our largest growing store!