Member Concierge

About the role

We are seeking highly motivated, reliable, positive customer service professionals with skills and experience to join our Member and Community Retail Stores. The purpose of this role is to create exceptional customer service experiences for our members at their first point of contact.  This is a Part-Time, permanent position. You will be working 20-25 hours a week (negotiable).

You will also play an integral role in deepening RACQ’s relationship with Members by:

• Engaging members in conversation to build rapport.
• Actively listening to members, seeking to understand the reason for their visit
• Match and direct members with an appropriate consultant, whilst setting expectations
• Creating memorable experiences for members by showing empathy and supporting them in important life moments
• We provide training with ongoing support to set you up for success!

About you

• An engaging communication style with active listening and proven ability to engage our members
• Customer Service experience in a retail or similar customer focused environment
• A resilient team player who is committed, reliable and has a positive attitude
• Attention to detail, with basic computer literacy and accurate data entry skills
• Adaptability in a fast-paced, structured environment
• Second language desirable

Why join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives.  We’ll continue to advocate for, research, and offer green solutions.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

What we offer you;

• Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:
• Financial benefits and discounts on a range of banking, assistance and insurance products
• Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
• A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
• Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness, flu vaccinations, free and confidential Employee Assistance Program (EAP).
• Invest in your development with in-house development programs and access to 80,000 online courses.

You can check out all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits

Ready to apply? You’ve got this.

Please Note; to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments and/or criminal history check as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team.

Questions? Please contact careers@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-process

RACQ is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.