There’s never been a more exciting time to be part of RACQ as we continue transforming towards better, smarter solutions that deliver more security and prosperity for Queenslanders.
We’re big enough to make a real difference in our community yet small enough to nurture your professional and personal development.
At RACQ, we’re committed to ensuring our workforce truly represents the Queensland community. We believe our employees’ diverse backgrounds, perspectives and life experiences help us make better decisions and best serve our members and their communities.
Explore our profile to see how you can get started with us and the genuinely entry-level roles we have available (no experience needed!). RACQ careers are never one-sided. If you’re passionate about making a difference, we want to take that journey with you.
Why Join Us?
Joining RACQ early in your career can be a strategic and rewarding move for several reasons.
Firstly, RACQ is a well-established and reputable organisation known for our commitment to providing exceptional service to our members. Working with us will expose you to a dynamic and diverse work environment, allowing you to develop a versatile skill set that will be invaluable throughout your career.
RACQ strongly emphasises employee growth and development, offering various training programs and mentorship opportunities to help you advance in your career.
As a permanent employee, you’ll also enjoy incredible perks and benefits, such as:
Free RACQ Roadside membership
All employees receive free RACQ Roadside membership when they commence employment, which is renewed annually.
Health and Wellbeing
On-site and virtual health hubs are packed with resources to get you feeling great: flu vaccinations, skin checks and QUIT smoking programs.
Purchased Leave
Eligible employees can buy up to an additional four weeks of annual leave each year.
Employee Assistance Program (EAP)
We provide a free and confidential Employee Assistance Program (EAP).
Learning and Development
Leaders are given learning and development experiences that equip them with the skills needed to provide a unified employee experience and broaden their skills.
Discount Insurance
Insurance discounts on home, vehicle, contents, boat and pet insurance for you and the immediate family living with you.
Explore Roles
RACQ isn’t simply an organisation – it’s a promise to make a difference in the lives of our members now and into the future. In our workplace, flexible working is championed, colleagues become friends, and employees are recognised for their contributions while encouraged to develop and grow.
Joining RACQ at the start of your career provides you with a solid foundation and aligns you with a company that values integrity, teamwork, and dedication to service.
This combination makes RACQ an ideal place for a young professional looking to kickstart their career with an organisation that values personal and professional growth.
Click through the tabs to explore a couple of our entry-level opportunities!
Trainee Opportunites
Windscreen Fitters and Trainees North & South Brisbane
About the role
RACQ is looking for automotive industry professionals looking for a new opportunity as a Windscreen Fitter.
As an RACQ Window Fitter, you’ll provide our members and customers with mobile windscreen (and other auto glass) replacement services. The team aims to provide market-leading services with a focus on safety.
In this role, you will remove and repair damaged windscreens on all vehicle makes and models per vehicle manufacturer specs.
About You
Experience within the automotive or trades industry
Willingness to learn
Ability to work without supervision
Good time management
Keen to learn more?
Head to our dedicated careers page to discover current opportunities and start your application.
Entry Career Opportunities
Member Engagement Officer – Eight Mile Plains
RACQ seeks fun, energetic and customer service superstars to support our members.
No experience is necessary (just a willingness to learn)!
We’ll provide a comprehensive and tailored training programme to set you up for success. As our Member Engagement Officer, you will create exceptional customer service experiences for our members by delivering tailored solutions across various assistance, insurance and banking products and services. Job Search (taleo.net)
Role Specifics
The pay rate at commencement is $30.55/hr + super + penalty rates!
Part-time and full-time roles are available.
Hybrid WFH option – a combination of onsite and at home, available after three months based on performance
About You
Customer service and a desire to help is key. We seek applicants who love to help others, thrive in a fast-paced environment, build meaningful relationships with colleagues, and have an excellent work ethic.
In this fast-paced call centre role,
You will be eager to learn, happy to work on the phone and have a can-do attitude.
Strong time management, problem-solving and negotiation skills.
Excellent written, verbal, and interpersonal communication skills.
Ready to apply?
Head to our careers page for current openings and application deadlines.
Sustainability & Social Impact
We’re a force for good.
RACQ’s “A Force for Good” sustainability framework is made up of four key pillars that direct the Club’s activities, including areas of focus, outcomes, metrics, and our alignment toSustainable Development Goals (SDGs).
We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.
RACQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As an organisation we believe excellence manifests in many forms. This is why we are committed to supporting our employees to achieve excellence in their performance, personal wellbeing and belonging within an inclusive, flexible & diverse workspace. These are the cornerstones of our organisational ethos.
The progress against these pillars will be reported annually in the Club’s For the Greater Good Report.
Being part of RACQ means contributing to a purpose-driven organisation prioritising community well-being.
RACQ is actively involved in various community initiatives and strives to impact the lives of its members positively. Joining RACQ at the start of your career provides you with a solid foundation and aligns you with a company that values integrity, teamwork, and dedication to service.
The RACQ Foundation
When disaster strikes, the RACQ Foundation is there to help
Since 2011, the Foundation has distributed over $14 million to assist more than 400 Queensland community groups affected by natural disasters and drought.
Through its Community Grants program, RACQ Foundation allows community groups, charities and sporting clubs to rebuild after natural disasters and to prepare for the future with resilience-based projects.
To learn more about the foundation, grants and application, head here.
Diversity & Inclusion Commitment
RACQ is committed to fostering a workplace culture that champions diversity and inclusion.
We recognise that a diverse workforce brings a wealth of perspectives, ideas, and talents, ultimately contributing to innovation and success. RACQ actively promotes equal opportunities for all employees, irrespective of their background, gender, ethnicity, or any other characteristic.
In addition to inclusive policies, RACQ implements diversity initiatives to support our commitment further, and we’re always looking to listen, learn and improve across the board in collaboration with our employees.
Click through the tabs to explore some of these initiatives in action.
LGBTQIA+ Inclusion
We strive to create a workplace where LGBTQIA+ staff feel they belong, so we’ve committed to achieving the Australian Workplace Equality Index bronze tier status by 2024.
To do this, we’ve:
Created the Affinity Employee Resource Group.
Developed visible symbols of LGBTQIA+ inclusion and support in the workplace and community.
Developed optional training on LGBTQIA+
Developed an annual LGBTQIA+ Action Plan.
Disability Inclusion
We support employees with lived experience with disability and strive to promote a safe and accessible workplace that makes building a career easier.
To do this, we’ve:
Launched the EnAble Employee Resource Group
Joined the Recruitable Program
Provided optional Disability Confidence training
We’re also developing a Disability Inclusion Action Plan, which includes undertaking an accessibility audit to understand the barriers to employment for people with a disability.
First Nations & Cultural Inclusion
Reconciliation must live in the hearts, minds, and actions of all Australians so that they can enjoy a nation strengthened by respectful relationships.
We support the national reconciliation movement through our Reconciliation Action Plans (RAP) and RAP Employee Resource Group.
In 2020, we formally set out our commitments to reconciliation in our first Reconciliation Action Plan (RAP).
In October 2022, RACQ successfully implemented our Innovate RAP.
The Innovate RAP, which runs until October 2024, details our reconciliation journey and outlines the actions we plan to take over the next two years and beyond. It prioritises three key areas:
Building cultural awareness and knowledge among our people.
Enhancing relationships with Aboriginal and Torres Strait Islander leaders, businesses and communities.
Creating economic opportunities for employment and the procuring of business.
While we recognise this is just a start, our Innovate RAP provides RACQ with a blueprint for us to make further meaningful contributions to reconciliation in Queensland.
We’re committed to building cultural awareness at RACQ. We do this by continuing to:
Raise awareness of and celebrate cultural days and events of significance.
Build confidence in our workforce through Cultural Awareness training.
Learn about the cultural diversity profile of our people.
Explore additional cultural inclusion activities and/or initiatives.
You can find out more about this in our Greater Good Report here!
Gender Equality
We strive to achieve gender equality in our workplace, as outlined by the Workplace Gender Equality Agency (WGEA).
To achieve best practice, we’ll continue to:
Complete our annual gender pay gap analysis.
Maintain a gender balance amongst our leaders.
Set gender targets for under-represented business areas.
Evolve our offering for parents and carers.
Review WGEA standards and look for areas to improve our practices.
Reporting on gender equality at RACQ.
Each year, RACQ submits an annual report to the WGEA. This government agency is charged with promoting and improving gender equality in Australian workforces and helping organisations comply with their reporting requirements under the Workplace Gender Equity Act 2012.
RACQ also compiles information on the gender demographics of our employees and our workforce management across genders:
