Starting your first job can feel daunting, but it can also open doors you never expected. Just ask Lily, who joined Coles nearly three years ago and has already stepped into a supervisor role at her local store.
Lily’s journey with Coles began when a brand-new store was being built in her community. She decided to apply, landed the job, and went through training before the store even opened its doors. That early experience gave her a strong foundation, and she has continued learning on the job ever since.
These days, no two shifts are the same. Lily might start in self-checkout before moving across to the service desk, helping customers with refunds, returns and general enquiries. “It’s a lot of running around,” she says, “but I like it that way. I get to support people wherever I’m needed.”
What stands out most to Lily, though, is the people. “My team is amazing, and it’s such a welcoming environment,” she shares. “I also love our regular customers. It feels like more than just serving them, it’s building proper relationships.”
Over time, she’s noticed how much the role has helped her grow. She’s built confidence, learned how to communicate with different kinds of people, and developed a sense of reliability her managers and teammates can count on.
Her advice to anyone thinking about applying for their first job at Coles?
“It might feel scary at first, but once you start, you’ll find everyone is really accepting and supportive. You’ll feel welcomed, build your confidence and grow into your role.”
Lily’s experience is just one example of how Coles supports young people to step into the workforce and grow. And with thousands of team members across the country, there are countless stories just like hers.
Life at Coles: More Than Just a Supermarket
For more than 100 years, Coles has been part of everyday life in Australia. While most people know it as their local supermarket, it is also one of the country’s largest employers, with career opportunities that reach far beyond the shop floor.
From stacking shelves and helping customers to roles in logistics, store management, technology, finance and even digital innovation, Coles gives people the chance to explore diverse careers and build skills that last.
One of the biggest drawcards is the way Coles supports young people. Thousands of Australians land their first job at Coles each year, learning workplace basics like teamwork, communication and reliability while building the confidence that comes with experience.
For those who want to take their career further, Coles offers training, leadership programs and pathways across the Group. Many team members start in casual or part-time roles and go on to build long-term careers with the business.
Whether you are looking for flexible work while you study or a career that can grow with you, Coles is a place to start small and aim high. Learn more about Coles Careers today.
