The Sussan Group

Retail & Customer Service

Our Brands | Sussan

For more than 85 years, Sussan has been celebrating the spirit of Australian women, curating elegant, contemporary pieces that they love to wear whether at work or play.

Sussan understands Australian women because we are Australian women. From our managers to our designers and staff instore, our team of over 1,563 passionate women embodies our brand’s ethos of understanding and supporting each other every day. Kindness is at our core, evident in the way we run our business and our commitment to giving back, including raising over $3.3 million for Breast Cancer Network Australia.

At Sussan, we strive to balance fashion with responsibility, always aiming to improve and find better ways to create the clothes you love. Our legacy is built on quality, ensuring you feel your best in our collections, and our ongoing dedication to championing women in everything we do.

FOR WOMEN, BY WOMEN

Our Brands | Sportsgirl

The Australian youth destination, serving fashion and beauty with purpose since 1948.

Proudly Melbourne-born, we embody an entire generation’s spirit through our iconic stripes, symbolising fashion, inclusion, freedom, and safety.

Sportsgirl is more than a brand; it’s a vibrant community where creativity and self-expression thrive in a judgement-free zone. We collaborate with our team, partners, suppliers, and friends to create a better future.

At Sportsgirl, we encourage you to explore who you want to be with our extensive range of clothing, accessories, and beauty products. We’re committed to transparency, acknowledging life’s ups and downs, and continually learning and evolving. By listening to and representing our community, we believe in the power of positivity, hope, and kindness to change the world.

Sportsgirl is here to champion this vibrant community called Generation Sportsgirl, every step of the way.

WE ARE GENERATION SPORTSIGIRL.

Our Brands | Suzanne Grae

At Suzanne Grae, we’re all about making fashion easy. Since our first store opened in 1968, we’ve remained the go-to fashion destination for generations of women across the country who want to look and feel great.

We believe that everyone deserves stylish choices that effortlessly fit into any wardrobe, budget, and lifestyle.

Our commitment to women of every size, shape, and age shines through in our easy-to-style pieces, beautifully designed for comfort and versatility. From easy-wear to easy-care garments, each item is crafted with fit and function in mind, available in sizes 6-24.

With over 150 stores nationwide and an always-open online platform, Suzanne Grae offers a friendly, uplifting shopping experience wherever you are.

GRAE LOVES EVERY-BODY

Careers at The Sussan Group

Start your Retail career

The fashion and retail industry is dynamic and always changing. Innovation and creativity are at the heart of what we do. We support our team members in developing the skills, experience and confidence they need to take on the world

We provide many young people with their first job, whether it be casual, part-time, full time or internships, whilst studying. This allows them to gain skills and experience, developing their future career paths and aspirations.

Career Pathways

Not only do we have opportunities in-store, we regularly have positions available in a diverse range of roles in our head offices, based in Cremorne, VIC and Macquarie Park, NSW.

We are passionate about developing our talent from within, with many examples of this across the entire team both instore and in our Head Office.

We often consider transfers between our stores as well as transitions from stores to Head Office is also a possibility. Working within the Fashion industry presents some great opportunities, and we believe in long-term careers within The Sussan Group.

To give you more of an idea on where a career with us could lead you, we’ve listed some key positions you can expect to find within each of the areas below:

• Retail Operations: Sales Team Member, Store Management, Business Manager
• Buying: Buying Assistant, Trainee Buyer, Buyer
• Planning: Merchandise Assistant, Trainee Planner, Planner
• Visual Merchandising: In-store VM, State VM, State VM Manager
• Marketing: Graphic Designer, Social Media Co-ordinator, Marketing & PR Co-ordinator
• Digital: Digital Co-ordinator, Etail Co-ordinator, Digital Manager
• Finance: Accounts Payable Officer, Assistant Accountant, Financial Accountant
• People & Development: Recruitment Co-ordinator, Health, Safety & Wellbeing Advisor, Learning & Development Specialist

Your Development

At The Sussan Group, we believe in investing in our people and provides a structured learning program for all new team members from casuals through to management level. We offer many learning and development programs and encourage our people to take advantage of each opportunity to grow their skills and knowledge and further their careers with us.

We are committed to our people’s ongoing development and offer a diverse range of programmes and learning opportunities ranging from online courses to external and internal led face-to-face and virtual workshops on a wide variety of topics.

Our internal programmes include:

• Management Development Program,
• On-the-job coaching and mentoring,
• Regular performance development discussions and goal setting,
• Online training.

Why work for The Sussan Group

At The Sussan Group, we believe great work starts with people who feel connected to purpose. As a proudly Australian, women-owned and women-led business, we’re driven by making a positive difference — for women, for our communities and for the planet.

With a legacy spanning more than 80 years, our brands have long been part of Australian women’s lives. That same care and inclusivity shapes our workplace today, where people are supported to grow, contribute and do work they’re proud of.

When you join The Sussan Group, you’ll be part of a collaborative, values-led environment where your ideas are welcomed and your impact is recognised. We encourage initiative, value diverse perspectives and continuously look for better ways to work.

All roles are essential to our success, supporting our brands and enabling our teams to thrive. You’ll work with passionate colleagues who are committed to balancing commercial success with social and environmental responsibility — because doing the right thing is simply how we do business.

Here’s why you should choose a career at The Sussan Group and join a team that celebrates your individuality and passion for fashion:

• Join a Certified B Corporation and become a member of a dynamic and purpose-driven company.
• Opportunities for all team members to be involved in our impact initiatives, including our Reconciliation Action Plan (RAP)
• Participate in our long-standing community partnership programs including BCNA, headspace and Women’s Community Shelters.
• Join a supportive team that values collaboration, creativity, diversity and growth.

We also offer some amazing benefits, including:

• Generous team member product discounts
• Career development opportunities
• Wellness Initiatives
• Flexible working arrangements
• Discounted private health insurance
• Great team member referral bonus

At The Sussan Group, purpose isn’t a statement on the wall; it’s reflected in the work we do every day.

Community Partnerships

Community is at the heart of who we are. Our partnerships, like Breast Cancer Network Australia (BCNA) since 2005, headspace and Women’s Community Shelters, are deeply embedded in our culture. We strive to align our partnerships with our Group Purpose and Values, raising funds through product sales and our Workplace Giving Program.

Our stores play a vital role in spreading the word about these partnerships, especially in rural and regional areas where access to resources and critical information can be limited. Since starting our partnerships in 2005, we’ve raised over $11.8 million.

Breast Cancer Network Australia (BCNA)

Breast Cancer Network Australia’s (BCNA) mission is to reach all Australians affected by breast cancer, especially in isolated areas. Since 2005, the iconic pink lady has been a bold presence in our stores and community. With our customers’ and team members’ support, we have contributed more than $3.3 million to BCNA’s initiatives.

headspace

Sportsgirl is proud to partner with headspace, the National Youth Mental Health Foundation. headspace offers early intervention services for mental, physical, and sexual health to young people aged 12 to 25, along with support for their families and friends. We are honoured to have currently raised over $500,000 since 2020.

Women’s Community Shelters

Suzanne Grae is happy to support Women’s Community Shelters, working to create a safe, secure, and equal environment for women across Australia.

We are proud to have currently raised over $250,000 since 2022.

Frequently Asked Questions

What is the minimum age accepted to apply for a job?

The minimum age to apply for a job with The Sussan Group depends on the rules in your state or territory. In Australia, each state has its own laws about how old you need to be to start work, especially in retail.

To find out exactly what applies to you, check out the Fair Work Australia minimum working age guide. It breaks down the minimum working age by location and has all the details you need to get started.

How to register your interest for a role at The Sussan Group?

We are always on the lookout for like-minded individuals who are as passionate about style as they are about delivering exceptional service. You can express your interest in working with us using one of the below links.

Sportsgirl: Expressions of Interest – Sportsgirl In-Store – Australia

Sussan: Expression of Interest – Sussan In-Store – Australia

Suzanne Grae: Expression of Interest – Suzanne Grae In-Store – Australia

What training and support is provided to be job ready?

If you are offered a role with The Sussan Group, the first step is to complete your online learning modules which are based off our foundational policies and procedures. These include Workplace Respect, Diversity & Inclusion, Fundamentals of Selling, Cultural Awareness and Health, Safety & Wellbeing. You will then receive instore training with your manager, completing your induction plan, followed up with a 1-month review.

What type of shifts are offered? Is it easy to balance study and work?

We offer instore roles to suit all kinds of people’s needs including Christmas Casuals, Group Casuals, Part Time and Management. If you are wanting flexibility our casual roles offer shifts across weekdays, weekends and late nights subject to the availability you provide. If you are after something with more structure, our Part Time roles offer set and guaranteed weekly shifts on ongoing and permanent roster.

 Can I move between stores and head office?

We promote succession planning within our business as part of all our team members’ development. Where possible, all our vacancies are advertised internally first to allow our team the opportunity to apply for these roles prior to the general public.

Do you have a graduate program?

We don’t currently offer a graduate program, however, we do recruit for a number of entry-level roles across our business and encourage you to develop your skills and experience to progress your career.

Examples of our Head Office entry-level positions include Buying Assistant, Planning Assistant, and Accounts Payable Officer.

We Celebrate Diversity

First Nations People

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of Country throughout Australia and the Wurundjeri Woi Wurrung peoples of the Kulin nation and the Wallumattagal peoples of the Dharug nation on which our corporate head offices are situated.

We pay our respects to their Elders past and present and to all Aboriginal and Torres Strait Islander peoples.

With great pride and a deep sense of responsibility, The Sussan Group’s Innovate Reconciliation Action Plan (RAP), which outlines our commitment and contribution towards reconciliation efforts in Australia was formally endorsed by Reconciliation Australia in February 2025.

We acknowledge that reconciliation isn’t simply something that we plan and commit to on paper. It has to be something that we actively live and grow from every day as a team and business. As a Group, we have the opportunity to leverage the power of our unique retail legacy across three iconic Australian brands to impact, influence and advocate for the retail industry to commit to and contribute towards reconciliation efforts in Australia.

We recognise there is more work we can do to continue our own learning and will actively work towards this through our commitments and actions in our Innovate RAP framework of relationships, respect and opportunities and build on the foundations from our Reflect RAP.

We thank all our Aboriginal and Torres Strait Islander partners who have led, guided and contributed towards our Innovate RAP

We are committed to continuing our work as an active ally with First Nations Peoples – listening, learning and understanding our role in contributing to a more equitable Australia.

Some of our journey so far.

• Innovate RAP Endorsed by Reconciliation Australia in February 2025.
• Acknowledgement of Country plaques in all stores, head offices and fulfilment centre designed by First Nations Artists.
• Cultural Awareness online learning modules for all new and existing team members.
• Cultural Recruitment training for our People and Development team.
• First Nations Traineeships with Maxima.
• We celebrate NAIDOC Week and National Reconciliation Week
• Recognise and acknowledge National Sorry Day.
• Provides support to the Remote OpShop Project through clothing donations, in their work partnering with Aboriginal communities to provide relief to families that are affected by flooding during the wet season.
• Members of Supply Nation since 2023.

Our Collaborations:

Dan Knapp, headspace Executive Director First Nations Wellbeing and Engagement 

Sportsgirl and headspace have been working together since 2020 to raise vital funds to support the social and emotional wellbeing of First Nations young people.

“By providing a platform for young First Nations artists to share their creativity and culture, this project not only amplifies their voices but also directly supports some deadly Social and Emotional Wellbeing initiatives through our partnership. We are incredibly grateful for Sportsgirl’s ongoing support in making a real and lasting impact.”

Seona James, Managing Director Indigenous Cultural Connections and Yorta Yorta woman

Seona started her career as a Sportsgirl casual in the 80’s and now serves as the Cultural Advisor for the Group, drawing on her Yorta Yorta heritage to guide reconciliation connections and actions.

“The Sussan Group’s approach to reconciliation has really stood out to me, honesty and transparency. The best results come from clients who openly share their willingness to listen and learn about First Nations culture and communities.”

Rhys Paddick, Acknowledge This!

Rhys brings his experience as an Aboriginal educator to facilitate deep, meaningful conversations that broaden perspectives and encourage new ways of thinking.

“We are excited to embark on the next stage of this journey with you all. Let’s innovate, take some risks, and move forward together. Koomba koort (much love).”

Shelby Lyons, Designer and Founder of Marara Designs

Shelby is the visionary behind Marara Designs, a business born from her passion for keeping culture alive and teaching her children about their heritage. Her collaboration with Sportsgirl led to the creation of a sustainable Acknowledgement of Country plaque, proudly displayed in stores nationwide.

“They acknowledge our history, our people, and our way of life, walking side by side with us by celebrating First Nations people and culture through their campaigns, stores, and important dates.”

Gender Diversity

At The Sussan Group, empowering women is not just a goal – it’s at the heart of everything we do. As a proud Australian retailer with iconic brands including Sussan, Suzanne Grae and Sportsgirl, we are committed to making women feel good through fashion and fostering opportunities that support, inspire, and elevate women both in and beyond the workplace.

We are owned, lead, and run by women – 99% of our workforce is female – and we are pleased to advise that we have once again met all the requirements for the 2024-25 Workplace Gender Equality Act reporting period. We employ over 3,300 women in full time, part time, and causal positions and many more through our valued suppliers and partners across our supply chain.

By providing over 3,300 women with meaningful employment and learning pathways to growth, we’re empowering women to make an impact, in their lives, careers, families and communities.

Our Workforce at a glance:

• 3,394 Women | 33 Men | 3 Non-Binary 
• Leadership, CEO, KMP + HOB Level
• 78% Women | 22% Men
• 99% Management roles held by Women

At The Sussan Group, we believe gender equality isn’t just a business imperative – it’s a societal one. By championing women’s leadership, offering career pathways, and creating a workforce where women thrive, we’re shaping a future where women’s contributions are celebrated at every level.

We’re not just a workplace; we’re a community united by a common purpose – to empower women, foster learning, development and career progression, and create a better future for generations to come.

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