We’re all pretty familiar with what a security guard is and does, but we’ve recently learned that there’s quite a bit more to this industry than at first glance!
Thanks to our employer partner MSS Security, we’ve been uncovering many opportunities that exist – and have been pleasantly surprised – by just how diverse and inclusive the security industry is.
In this first instrument of MSS Security’s blog series ‘The Places You’ll Go in Security’, you can discover more about the vital role of Concierge Security and why it might be the overlooked opportunity you never knew you were looking for!
A New Perspective on Security: Concierge Security
Contrary to the traditional image of Security Officers in the context of pubs and clubs, Concierge Security Officers play a pivotal and unique role.
Their primary objective is to ensure the safety and well-being of employees, visitors, and the general public by delivering friendly, professional, and customer-oriented service.
Representing both MSS Security and their clients, Concierge Security Officers possess an impressive set of skills and attributes:
- Outstanding Customer Service and Communication Skills: Concierge Security Officers are adept at providing exceptional customer service and maintaining effective communication with all individuals they encounter.
- Great Presentation: They uphold a professional and well-groomed appearance, exuding a sense of trust and authority.
- Attention to Detail: Precise and vigilant, they never overlook even the smallest aspects of their responsibilities.
- Friendly and Approachable: Approachability is one of their core strengths, creating a welcoming atmosphere for everyone they interact with.
Problem-Solving Skills: Concierge Security Officers are quick on their feet, employing their astute problem-solving abilities when challenges arise.
The Duties of a Concierge Security Officer: Beyond the Basics
The role of a Concierge Security Officer extends far beyond conventional security duties. Some of their key responsibilities encompass:
- Meet and Greet: Acting as ambassadors of safety, Concierge Security Officers warmly welcome employees and visitors, instilling a sense of security and comfort from the moment they arrive.
- Access Control: Maintaining strict access protocols ensures that only authorised individuals have entry, guaranteeing a secure environment.
- Responsive and Courteous: Promptly and courteously address all inquiries, offering assistance and reassurance to those in need.
- Pass and Record Management: Issuing passes and diligently managing sign-in/out records, they keep meticulous track of movement within the premises.
- Data Entry and Record Keeping: Organized and detail-oriented, they manage essential data and maintain accurate records for future reference.
- Liaising with Stakeholders: Concierge Security Officers collaborate with key stakeholders, including building management, emergency services, and client representatives, fostering a cohesive security network.
The Ideal Background: Diverse Industries, Unified Excellence
Concierge Security roles attract individuals from various professional backgrounds, leveraging their experiences to excel in this multifaceted position.
Successful candidates often come from industries such as:
- Retail: Drawing from their experience in customer-centric environments, individuals from retail backgrounds possess the necessary skills to deliver exceptional service as Concierge Security Officers.
- Hospitality: Hospitality professionals are well-versed in catering to the needs of diverse individuals, a skill that seamlessly transitions into Concierge Security.
- Support/Care Workers: Their nurturing and empathetic nature enables them to create a secure and compassionate environment for those they encounter.
- Childcare: Attentiveness and a deep sense of responsibility, ingrained in childcare workers, equip them to prioritise safety and well-being in their Concierge Security role.
- Real Estate: Professionals from the real estate sector are familiar with maintaining secure premises, making them well-suited for this vital security position.
- Receptionists: Leveraging their excellent communication skills and welcoming demeanour, receptionists excel in the role of Concierge Security Officers.
Concierge Security is an indispensable and diverse role within MSS Security. The combination of exceptional customer service, vigilant security practices, and the ability to adapt to various environments makes Concierge Security Officers an invaluable asset in ensuring safety and building positive relationships between businesses and their stakeholders.
Keen to learn more? Head to MSS Security’s dedicated employer profile or visit their blog for more about this unique opportunity.
Stay tuned for the next instalment in the series, where we’ll delve into yet another captivating security role!
