Coles Group

Retail & Customer Service

We are proudly Coles

Coles Group is home to some of Australia’s iconic and most trusted brands and is one of the biggest employers with more than 115,000 team members in every state and territory. Our workforce is diverse including groceries and liquor retail operations, online, manufacturing, cleaning and trolley services, drivers, supply chain, and commercial and corporate services.

Our Strategy

Our vision is to become the most trusted retailer in Australia and grow long-term shareholder value.

Our purpose is Helping Australians eat and live better every day.

Our priority is to provide leading food, drink, and home solutions that are delicious, sustainable, and healthy for our customers every day, both in-store and online.

Our Brands

Our business is made up of a number of different brands, including Coles Supermarkets, First Choice Liquor Market, Liquorland, Vintage Cellars, Coles Financial Services, Coles Local and Coles Online. Each delivering an exceptional service to customers and communities across Australia. Which means, whatever opportunity you’re looking for, you’ll be sure to find something for you at Coles Group.

Our Videos

A little taster of our culture
A little taster of our culture
A Day in the Life of a Team Member
A Day in the Life of a Team Member
Meet Robbie | Coles Services in Charge Team Member
Meet Robbie | Coles Services in Charge Team Member

HERE'S A SNAPSHOT...

2400+ Locations
115k Employees
1914 Founded

Our Values

Our values drive how our team of more than 120,000 team members work together and show up, and they shape the culture that we aspire to. They guide our decisions, how we serve our customers and the communities that we work in every day.

Our values, known as the 4Cs, are unique to us. They represent the best of us today and inspire us to be better tomorrow.  Our 4Cs are what makes us proudly Coles.

Care for each other

We care about the person behind the badge, we seek out and listen to different points of view, and we say thanks and appreciate each other often.

Have Courage to make the right choices

We speak up if things don’t seem right, are bold and take on the challenge, and we recognise mistakes to find ways to improve.

Deliver for Our Customers

We ask questions to learn more about our customers needs, we find ways to exceed our customers expectations, and we respond promptly to customer needs to always build trust.

Create for the future

We make choices that benefit both today and tomorrow, we try something new and fun with it, and we invest in our growth and the growth of others.

Find out more here!

Why join Coles Group?

We offer a comprehensive range of rewards and benefits designed to cater to diverse needs and interests for eligible team members. Whether you value flexible working arrangements, financial wellbeing support, or health and lifestyle opportunities, we have something for you. Our exclusive benefits and programs are crafted to not only reward your hard work but also to support you both professionally and personally.

Team Member Discounts

Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.

Team member share plan

Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

Discounted entertainment and shopping

Access exclusive discounts courtesy of our partners including tickets for sporting events, movies, entertainment, technology products, gym memberships, travel, dining, health insurance and more.

Career development

Every day, great careers are built at Coles. From manufacturing and retail, to commercial, corporate, digital and tech, there’s a career pathway for everyone here.

We’re committed to creating an environment where everyone can thrive and build a meaningful career through 1:1 career conversations, on-the-job learning or thriving in your role through skills development.

Endless learning opportunities

From day one, we give you the tools you’ll need for your own learning journey. The Coles Learning Hub is our online learning platform, available and accessible at any time, on any device. This digital platform serves up a blend of online, virtual, micro, and face-to-face training, ready for you to take a bite.

Internal mobility

From manufacturing and retail, to commercial, corporate, digital and tech, there is a career pathway for everyone here.  We love to see our team members learn, grow, and thrive – check our internal careers to explore many opportunities across Coles.

Team member recognition program

Coles has a strong culture of recognition. We see recognition as an important factor in improving our sense of belonging, enjoyment of work and creating a positive, connected, and supportive work environment. Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.

Of the year awards

Our annual awards celebrate team members and teams for their outstanding contribution and performance during the year. Winners are celebrated each year and awarded fantastic prizes.

Team member referral program

We know our team members have a great network of equally passionate and talented people. Receive financial rewards for referring a friend for eligible roles.

Health and Lifestyle

Flexible working options

We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide truly flexible working options to help you achieve it.

Wellbeing support

We have a range of wellbeing benefits dedicated to making staying healthy more affordable and accessible. These include discounted gym memberships, comprehensive online doctors service, health insurance, physiotherapy services, free flu vaccinations, and more. Our ‘Mind Your Health’ wellbeing portal also offers a range of mental, physical, financial, and social wellbeing support services for all team members.

Visit Why join Coles Group? to discover more reason to join Coles.

Recognition & Celebration

We know it’s important to recognise the efforts and achievements of our team members. That’s why we have a number of ways to say ‘thank you’, and everyone can get in on the act, even our customers.

APPRECIATE A MATE

Appreciate a mate thank you cards that encourage on-the-spot feedback and can be given to anyone working at Coles.

WINNING TOGETHER

Winning together is a shared celebration of team members who champion our Coles values. Recognition is provided by the manager to team members weekly and includes a personalised thank you card together with a gift card.

SERVICE RECOGNITION

Experience matters. That’s why we celebrate the anniversary milestones of our team. When a team member hits 5 years of service, and every 5 years thereafter, they are awarded a special name badge and a special celebration of their time of service.

GOOD THINGS AWARDS

Team members are recognised monthly and could roll up to be quarterly and annual winners with fantastic prizes available. Team and Leaders across our brands could also be celebrated at one of our epic ‘Of The Year’ events, where we award prizes such as holidays, mementoes, international study tours and more!

Information for Parents & Carers

What are the minimum age requirements?

What we’re looking for?

You will need to be at least 15 years of age to apply for employment with Coles. For some brands, such as Liquor, you will need to be at least 18 years of age.

At what age can my child start working?

Each state and territory in Australia has its own requirements regarding the minimum age of employment and the conditions that apply. As a national employer, Coles will generally only accept applications from prospective team members who are aged 15 years and older for our supermarkets and online business.

Click here to learn about minimum age requirements by state and territory.

In some cases, we’ll need your written permission to allow your child to start with us or other documentation in support. If so, the store you’ve applied with will make it easy and guide you through the steps.

  • For Coles Services – we will only accept applications from prospective team members who are aged 16 years and older.
  • For Liquor and distribution jobs – applicants will need to be at least 18 years of age.

What to expect in the Coles Recruitment Process

  1. Submit your Expression of Interest
    Submit a single Expression of Interest, or apply to a specific job to be added to our Talent Pool.
  2. Matched to Job
    When a job is posted that matches your profile, you’ll be invited to apply.
  3. Personality Assessment
    This quick assessment will take no longer than two minutes.
  4. Interview
    Depending on the role, you’ll either have a face-to-face group interview, a video interview, or both.
  5. Working Rights Check
    We will verify your working rights documents, as well as driving and police checks for CSA roles.
  6. Outcome
    You’ll either be offered a role or put back into our talent pool for the next opportunity.

What to expect when your child is working with us

Coles Group is a great place for a first job. We offer flexible working arrangements with no late shifts. Working with us won’t interfere with school hours and we’ll do our best to accommodate any afterschool activities.

School students are rostered for shifts in the afternoons, evenings, weekends and school holidays. They’ll receive their roster in advance, which makes it easier to plan for other commitments.

We’ll provide your child with extensive training, support and ongoing guidance to make sure they fully understand their job responsibilities, including safety requirements and processes. Your child should feel safe and comfortable whenever they come to work with us.

Coles Grad Program

Do you have the hunger to be a future leader?

Join our award-winning Grad program and enjoy hands-on learning, mentoring, and training as well as giving you a taste of meaningful work. Plus, we offer 10+ corporate career streams from people & culture to digital and technology.

Are you ready to make an impact? Applications are now open.

Here’s a sampler of what to expect from the Grad program.

  • Learning opportunities on real projects that come with the scale to create positive change for millions of Australian customers
  • Ownership of your development allowing you to tailor your learning rotations and career path
  • An exciting start to build on as you will be offered a guaranteed role, if you successfully complete the grad program

If you’re interested in learning more about the program—or know  someone who’s recently graduated—check out the details.

We’re proud to say that 3.5% of our Coles Group team members identify as Aboriginal or Torres Strait Islander. As one of the largest private sector employees of Indigenous Australians, we encourage Aboriginal and Torres Strait Islander peoples to apply to our graduate program.

Learn more about the First Nations Graduate Program.

Hear from our grads

Curious about life as a Coles graduate? Watch as our grads share their experiences, career journeys, and what makes the program special.

Coles Graduate Programs | Coles Group

Hear from our Grads

An Exciting Start to a Career in Marketing

From NSW to Victoria, Rayden’s Coles marketing grad journey has been packed with rotations, real-world impact, personal growth, and the excitement of discovering just how powerful communication can be.

Read more

Accelerating success: From Coles Graduate to Senior Strategy Analyst in just 2 years

From UX design to corporate strategy at Coles, find out how Liliana found purpose in unexpected places and now shapes the future.

Read more

Discovering My Path Through the Coles Graduate Program

From distribution centres to Indigenous Affairs and now Internal Comms, Benji’s grad journey at Coles helped him explore, connect, and build a meaningful career he’s truly proud of.

Read more

Grad Stories

 

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Our Videos

Studying and earning: Georgia's casual job journey at Coles

All Videos

Day in the Life of a Team Member
Why Coles is the PERFECT place to start your career!
Mitch's Multi-job Life at Coles
Top Tips for landing a job with Coles Group!
Meet Kitty Brooks
Meet Briony - Operation Execution Manager at Coles Liquor!
Build a bright future as a Coles graduate!

Gender Diversity

All together for Gender Equity

Working toward gender equity

When it comes to achieving gender equity, we’re always pushing for better. That means taking action on the issues and working toward better representation across our business.

Finding better balance

We’re striving for greater gender balance and our goal is to sustain 40% women, 40% men and 20% unspecified and non-binary gender identities in our leadership population. We’ve already taken significant steps to acheive this goal, including reaching 40% female representation in leadership roles. We also look to sustain 40/40/20% on the Board.

Championing flexible working

We understand that many people require flexible working arrangements, and we’ve worked hard to mainstream flexible working. We’re updating our recruitment processes, looking at how we develop talent and challenging role structures to create a working environment that helps all team members to thrive.

All together for Accessibility

Strength in our differences

We’re committed to making our products, services, workplace and culture welcoming, accessible and supportive of people with disability.

To support our customers, we’re committed to the continued rollout of disability confidence training to our customer facing team members.

In 2021, we became a signatory to the Valuable 500, a CEO-led global movement for disability inclusion in workplaces, of which we are still a proud signatory of in 2024. Coles was one of only eleven Australian signatories, and the only Australian retailer in the initial group of 500 workplaces.

We have also recently rated number 1 performer in the Access and Inclusions Index with the Australian Disability Network for 2023. We are also a member of the Australian Disability Network.

Read our access and inclusion action plan

Making adjustments to support you

During the recruitment process, we know we might need to make some adjustments; including alternative formats to the recruitment process, so we can get to know you in the best possible way. Let us know, we’re happy to accommodate.

Once you join Coles as a team member, if there are changes that need to be made to your workplace or workstation so you can perform at your best, we’ll work with you to develop a solution that suits your needs.

Need assistance?

To learn about the assistance we can offer during the recruitment process, your potential work environment, access features of a location, or if you require alternative formats to our process, you can ask your question to the chatbot in the bottom right hand corner of your screen, or email  InclusionRecruitment@coles.com.au.

If you identify as a person with disability and your preferred method of communication is via phone, please call Customer Care on 1800 061 562. The Customer Care team will take your details and arrange for a return call from a member of the Coles Inclusive Recruitment team.

Applicant information for candidates with disability

No barriers to success

We’ve obtained Disability Confident Recruiter accreditation through the Australian Network on Disability, which highlights our commitment to remove barriers in our recruitment process and to make it more accessible and inclusive for people with disability.

To help you overcome any barriers to working with us, we’ve partnered with Disability Works Australia and MAX Solutions, who have specialist knowledge and help us place motivated people into great positions within Coles Group.

We’re also proud to be part of the Australian Network on Disability ‘Stepping Into’ Internship Program, offering university students valuable business experience to set them up with meaningful careers.

All together for Pride

No matter your sexual orientation or how you identify, you can be your authentic self when you work with Coles.

Our executive-sponsored team member network, and our commitment to continually striving for best practice in the Australian Workplace Equality Index (AWEI), means you can come to Coles Group knowing you’ll grow your career, thrive and reach your full potential.

Everyone is welcome at our table

We’re all different, and that’s something we’re proud of at Coles Group. Because we know our differences – from backgrounds to experiences to perspectives – set us apart. And they can also bring us together.

Being unique reminds us that every customer, team member and supplier we work with is unique too. So, just as we have for over a century, we’re making Coles somewhere everyone feels like they belong.

LGBTQI+ inclusion

Championing LGBTQI+ inclusion in the workplace and beyond, our Pride at Coles network connects queer team members and their allies across the country. Our Pride network celebrates LGTBQI+ days of significance such as IDAHOBIT and Wear it Purple, raising awareness and funds for community organisations.

Coles offers LGBTQI+ awareness and ally training to all team members and have dedicated leadership programs for our Pride network leads. Our People policies and team member benefits are gender neutral and inclusive of all team members. Coles is proud to be the Presenting Partner with Sydney WorldPride 2023 Sydney Gay and Lesbian Mardi Gras until.

View support information for trans and gender diverse applicants

Our commitments

We’re proud to be recognised as a Gold Tiered Employer in the 2021 Australian Workplace Equality Awards and active partner with the community.

Coles is a proud member of ACON’s Welcome Here Project. As a member we agree to support three project commitments:

  • Welcome and include LGBTQI+ people
  • Create positive change in your local community
  • Celebrate LGBTQI+ diversity

We’re here to help

We welcome applications from the LGBTQI+ community, and we recognise that trans and gender diverse applicants may have specific questions throughout the recruitment process. There’s no obligation to disclose your gender identity, however, if you choose to share this information, we’re here to provide advice and support.

To find out how we can assist you, you can ask the Chatbot in the bottom right hand corner of our website about support for gender diverse applicants.

We’re here to provide you with support and confidential advice throughout the recruitment process. Applicants can contact our Inclusive Recruitment team at inclusionrecruitment@coles.com.au – where you’ll be supported by our Inclusive Recruitment lead.

All together for Indigenous Engagement

Our vision

Our vision for reconciliation is to create an environment where Coles and Aboriginal and Torres Strait Islander colleagues, customers and communities can Win Together.

Winning together is a fundamental pillar of the Coles Group strategy and means embracing the vital importance of collaboration, partnership and shared success. It means taking meaningful steps towards an Australia that embraces the rich contributions Aboriginal and Torres Strait Islander peoples bring, and a future where everyone can thrive.

Reconciliation Action Plan

At Coles, we’re driven by our purpose of helping Australians eat and live better every day, which we extend to First Nations people across the country through the lens of our Reconciliation Action Plan (RAP).

For many years, Coles has been actively invested in Aboriginal and Torres Strait Islander engagement and we are pleased to have made important achievements in partnership with First Nations communities across the country.

We recognise there is still more to do, and we are committed to enhancing our contributions and our ambitions in this space, guided by the framework of our RAP.

Find out more about our Reconciliation Action Plan

Assistance is available

We’re proud to be one of Australia’s largest private sector employers of Aboriginal and Torres Strait Islander peoples and we’re not stopping there. If you’re interested in a rewarding career with Coles Group, across any of our brands or functions, we actively encourage you to submit your Expression of Interest.

For more information or assistance with your application, please email the Indigenous Affairs Team at
IndigenousAffairs@coles.com.au

Coles Indigenous First Peoples Employment Coles NAIDOC Event

There are currently no jobs available

Unfortunately there are currently no positions available at Coles Group, please check back soon.

Awards

Top Employer
Prosple/Grad Australia Top 100, 2025
Top Graduate Employers
The Australian Association of Graduate Employers, 2025
Top Graduate Employers
The Australian Association of Graduate Employers, 2024
Top Graduate Employers
The Australian Association of Graduate Employers, 2023
Top Graduate Employers
THE AUSTRALIAN ASSOCIATION OF GRADUATE EMPLOYERS, 2022
Finalist
Prosple/Grad Australia Top 100, 2022
Top Employer
Prosple/Grad Australia Retail, Sales & Consumer Goods, 2022
Gold Employer
Australian LGBTQ Inclusion Awards, 2022
Winner
GradConnection Top100 Most Popular Graduate Employers, 2022
Recipient
Access & Inclusion Badge, 2021
Member
Valuable 500, 2021

Resources