At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people and enhance lives, every day.
At Rentokil Initial, we pride ourselves on doing the sometimes-invisible work that is essential to protecting people and enhancing lives and preserving our planet. From washrooms, to aged care homes, to office pot plants and classrooms – we’re there, ready, bursting with passion and pride to make a positive difference for our customers and communities.
No doubt you’ve seen us around. We may be the leading global expert in pest control, hygiene solutions and indoor plant care, employing 46,000+ colleagues globally, but we’re a humble, friendly bunch. What we really think sets us apart is our people. It might sound cliché, but without our people, their expertise and their unwavering energy to face challenges and find new solutions head-on, we wouldn’t be as successful as we are.
And in the same way we are passionate about making a difference to the lives of our customers and communities, we’re dedicated to providing a place for our people where they feel empowered, supported, and equipped with the skills to thrive. Put simply, we make sure we ‘walk the talk’. Every person has the opportunity to contribute and make a difference – in big ways and small at Rentokil Initial – and we embrace it all.
Whether you’re a natural-born problem solver looking for a job that provides variety and a sense of autonomy that comes with being on the road; a dedicated worker wanting job stability and reliability; or you’re looking to shape a long, rich, and fulfilling career where the opportunities are limitless and global – there’s something for everyone at Rentokil Initial.
HERE'S A SNAPSHOT...
57,000+People
90+Countries
1925Founded
Why Work For Us
Part of a winning team
Be part of our world-leading company. Rentokil Initial sets the new standards in what it does through innovation and the latest digital technologies. We undertake to be an Employer Of Choice, acting responsibly and respectfully.
We also appreciate that many of our colleagues have hobbies such as sports, and we understand that you value time with your family.
Opportunity to earn more
Many of our roles provide the opportunity to earn more money on top of your salary through leads, bonuses and commissions.
Personal responsibility
You are expected to finish your job, but you often work on your own – your manager is not standing over you. For those people with route-based roles – you are responsible for your route – we will assist and support, but you get to know your area and get a lot of input on how best to serve your customers.
Rentokil Initial offers a wide range of training and development programmes to enhance the skills of its colleagues.
U+ is our in-house learning and development ‘university’. It delivers programmes through various channels, including online courses via the U+ portal; face-to-face and team-based programmes. Over 300 courses and videos are added each year by our in-house team around topics such as sales, technical and operational best practices.
As an example of our training capability, just one of our country operations delivered over 3,000 days of technical training last year.
Life at Rentokil Initial
Firstly, we’re a local company so you’ll be working with people who live in your same area, but also we’re a national and international company. There are opportunities to progress to other roles, and career development while staying with the company is encouraged.
Wherever you work with us and whatever role you have, there are some common themes:
Customer focused
We are a sales and service-led company that strives to meet our customers’ needs at all times. We have an embedded culture of ‘going the extra mile’, and we’re always looking for new ways to do things better. Where we find evidence that service is not as high as it should be, we tackle any problems head-on and improve the situation as quickly as possible.
Diverse
We are a diverse organisation and want to extend this even further as we believe that being diverse and inclusive is not only morally right but also supports business performance by encouraging talented people to join the company, greater innovation and improved results.
Expert
Expert professionalism is at the heart of our approach. We deliver industry-leading training and invest in better ways to deliver our services. We aim to be ‘Right First Time’. Nothing, however, is more important than colleague and customer safety. Our safety performance is world-class. We want everyone to go home safe.
Practical
Rentokil Initial is a practical, down-to-earth, friendly place to work, where rules and systems are made clear and where dialogue is encouraged to deliver the best service for our customers. Our leaders are visible, and there is ample opportunity to feedback on your views, share experiences and help shape our company. We like to say ‘thank you’ and recognise achievements locally.
Career
Our company has a culture of long service. We want people to build a long and successful career with us. Currently, our longest-serving people have been with us for 49 and 48 years!
Ethical
We set high standards of responsible business practice, which are clearly set out in our Code of Conduct. We believe in being a company that delivers great results and does it the right way, treating colleagues, customers, suppliers and local communities with respect and honesty.
Meet Kylie
Local Service Manager
1. What initially attracted you to Rentokil Initial and the role you’re a part of?
I started my Ambius Journey in 2020 after working for Initial (Hygiene) as a service technician for nine years.
I decided it was time for a change and moved to Ambius. I started as a service technician and moved to the team leader role. I am currently the Local Service Manager (LSM).
I was always interested in plants, but I never thought I would end up working with plants daily!
2. Describe a typical day in your role. What tasks and responsibilities do you handle, and how do they contribute to the overall objectives of the organisation?
My typical day can change at the drop of a hat. I have 12 team members who report to me, so there is never a dull moment.
A few of my responsibilities include ensuring my team is running correctly and that they have the correct tools to do their job and do it well. I am also responsible for making sure clients are looked after servicing-wise and their needs are met.
3. How has your role helped you grow both personally and professionally? Are there any specific skills or knowledge you’ve acquired during your journey?
In my new role, I have learnt many new skills. I was never one for computers, but I am slowly learning. I was also a very routine person, but I have learned to go with whatever the day throws at me and deal with it when prioritising what is urgent and what is not.
4. What do you find most rewarding about working at Rentokil Initial? Can you share any standout moments or achievements you’ve experienced while in your role? (best bits?)
Working for Ambius, the most rewarding thing is seeing our setups out there and being like, wow, this is ours! I love seeing a well-looked-after site.
I also find it rewarding to bring plants back to life. Below are some of images of plants that I have made flourish by doing my job and listening to others’ tech tips and tricks.
I used to service Transurban as an Ambius service technician. I’m super proud of what I was able to achieve there. I hand-picked my replacement for this site as it needed the correct person to take it over, and he is doing a great job.
5. How does Rentokil Initial support your career development and provide opportunities for growth?
I’ve met some great people who have really helped support my career. My manager has been fantastic. She has coached me through my new LSM role, ensuring I feel supported and pointing me in the right direction of people to speak with if I need assistance.
Meet April
Hygiene Team Leader
1. What initially attracted you to Rentokil Initial and the role you’re a part of?
I loved that the Rentokil Initial is a large global organisation and had 3 different divisions that you could work in. I really enjoy my current position as a Team Leader as I was able to get to know the team before becoming their leader, as I was their Service Planner. This made it an easy transition from a planner to Team Leader.
2. Describe a typical day in your role. What tasks and responsibilities do you handle, and how do they contribute to the overall objectives of the organisation?
I schedule my teams run daily, I answer phone calls from the team and assist in enquiries they may have over the computer. I also provide assistance with other Team Leaders and questions they may have. I can also sometimes go out on the field and install units on new customers premises. Every day is different which is the most exciting thing about my job. I answer plenty of emails and assist in meetings over Google Meets or Face to Face. Everything contributes if you are organised and stay on top of your role.
3. How has your role helped you grow both personally and professionally? Are there any specific skills or knowledge you’ve acquired during your journey?
After becoming a Team Leader, I have grown to be a bit tougher when needed. I am a very nice and caring person and don’t like being the bad guy but being in the management role you sometimes have to rise to the occasion. It has helped me with my maths skills, doing stocktake monthly, to completing the technicians pays each fortnight.
4. What do you find most rewarding about working at Rentokil Initial? Can you share any standout moments or achievements you’ve experienced while in your role? (best bits?)
I find the culture and people that work at Rentokil Initial the most rewarding. Everyone is a part of a team and we all work together to hit the targets. An Outstanding moment – My team and the technicians are proud to be working for RI and show dedication daily to myself and to the company, this is what makes me proud to be their Team Leader.
5. How does Rentokil Initial support your career development and provide opportunities for growth?
My story: I started off as a part-time filler, working in the depot and office. Then I worked my way up to be in the Business Support Team. This was an office based full-time position, I was then asked to become a Service Planner for the Initial Hygiene Team, I then worked my way up to a Team Leader. There is so much growth within Rentokil Initial, it just all depends on what you would like to do.
One Family
Across all our businesses, our colleagues provide important services to customers such as pest control, washroom hygiene, plants and scenting.
Rentokil
Rentokil is the world’s leading commercial pest control company providing the highest levels of risk management, reassurance and responsiveness to customers.
Across the world, businesses and homeowners trust Rentokil to solve their pest problems. We offer a complete range of pest control services, from rodents to flying and crawling insects to other forms of wildlife management. Different countries have their own individual challenges, from snakes in South Africa to termites in the America’s.
We have a strong innovation pipeline. The Power Centre is where we provide effective and innovative solutions for pest control, with specific emphasis placed on health, safety and protection of the environment.
Initial Hygiene provides a dedicated and expert hygiene service. It offers the widest range of washroom hygiene services, including the provision and maintenance of products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, paper and linen towel dispensers, soap dispensers, toilet paper dispensers and floor protection mats.
Our two hygiene ranges, Signature and Reflection, offer a full range of services and a consistent look and feel across a customer’s washroom.
A clean and hygienic environment is a safer, healthier and more pleasant place to live or work. Establishing good hygiene practices throughout an organisation reduces the risk of infection being passed from person to person. As a result, fewer days are lost to sickness, which translates directly into real cost savings and increased productivity.
Ambius offers a complete range of design and plant services for the built environment. Our services include live and artificial plant displays for businesses, complete office plant services, ambient scenting, commercial holiday decorations, and green wall design, installation, and maintenance.
From the design concept to installation and ongoing maintenance, we are passionate about providing world-class experiences for any size business. These experiences are driven by our desire to deliver inspiring design as well as use the power of plants to enhance the well-being of those using the space. Each project is distinctive in style to reflect a business’s specific needs and brand.
Part of Rentokil Initial, a FTSE100 company, Initial is the world’s leading hygiene company, helping customers in over 60 countries around the world manage hygiene risk, create safer business environments and healthier and more hygienic workplaces to safeguard brand reputation, staff and end-users.
Since 1903, we have built a large network of core support services which allows us to combine washroom services, medical and clinical waste management, floor care and scenting solutions. Driven by science and years of experience, Initial solutions are tailored to meet the exact needs of your business and delivered without interruption to your operations.
Our team of microbiologists, product developers and service professionals set us apart from competitors, delivering leading innovations and the highest levels of service in the industry.
With an active investment in research and development, training and customer service, Initial delivers global best practice and insight with local experience and expertise to our customers around the world.
Our commitment to the environment
Sustainability is rapidly climbing the agenda of every organisation driven by growing concerns for corporate social responsibility and duty of care, an increasing awareness of the need for environmental protection, ever more stringent legislation and rising landfill costs.
Initial leads the industry in the development of more environmentally-friendly, sustainable products and solutions. Our commitment to the environment is integral to the way we work and influences the local causes we support:
Waste Management – We take great care on how we dispose of waste from our services and ensure all waste management solutions are compliant with local legislation and our experts work in partnership with customers to develop an effective waste minimisation programme.
Product development – We develop products, packaging and consumables with low power consumption and minimal environmental impact
Rainforest Rescue – Initial Hygiene is a proud sponsor of Rainforest Rescue and the Daintree Rainforest (Buy Back and Protect Forever) Project
Join one of the largest services companies in the world, protecting people from disease and enhancing their lives through health and wellbeing.
Find your role
To find out more about working for Rentokil Initial, complete our interactive quiz to learn more about our roles and whether you’d be a good fit.
Hire, Maintenance and Replacement: No fuss, leave it to us. We will supply your containers/pots and plants, and maintain them regularly/replace where necessary to ensure they are always looking great.
Maintenance and Replacement: We supply, maintain and replace the plants. You own the containers/pots.
Product Purchase: You purchase your plants and containers/pots outright. This option is suitable if you wish to service your plants and containers yourself.
Ambius Australia is a national provider of indoor plants solutions and services. We can provide the same quality services across the country, thanks to our Ambius Accredited Nursery, which allows us to source the same quality plants for all our locations.
Our vision
To continue being a leading edge and innovative plant hire specialist. We aim to be the premier creator of ambience for businesses, by enriching work experience for staff and enhancing brand image in the eyes of visitors and clients.
Our mission
To enable you to get the most out of your space. Our core focus is indoor plants, and thanks to our dedicated design and service teams, we are proud to be able to deliver a wide range of solutions to our clients. We aim to create harmonious surroundings, improve employee well-being, customer satisfaction, and brand image through our research-supported services.
Our values
Service: We are committed to delivering excellent service to every customer. For more information, please read our Ambius Terms of Service.
Relationships: We value long-lasting relationships with our colleagues and customers. We are a business partner to our customers, delivering a range of different solutions. This includes bespoke design solutions and fitouts. All part of our commitment to you.
Teamwork: Our colleagues work together to deliver great results for our customers.
Our Values
We believe that a clear set of values, owned and lived by colleagues, can fundamentally change how they feel and go about their work. Values guide how we make decisions, shape company policies and practices, and ultimately drive individual behaviour and organisational culture. The ‘right’ values have to resonate with our colleagues. They must reflect what colleagues genuinely believe and be realistic and practical.
At Rentokil Initial, what sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.
Underpinning our values is a set of behaviours we encourage our colleagues to use to guide them in their work:
Service: We are passionate about delivering excellent service to every customer.
Teamwork: We are One Team – collaborating, supporting, and working together brilliantly.
Relationships: We value long-lasting relationships with our colleagues, customers, and the communities in which we operate.
Responsibility: We all owe a duty of care to each other, our customers, local charities, the communities in which we live and work, and the planet.
Benefits and Rewards
We understand that your salary is just one part of how you view your job. At Rentokil Initial we want to support you throughout your different life and career stages – and we do this through a range of rewards and benefits, including:
Employee Cash Incentive Programs & Bonuses
Across a range of different roles, we offer employees the chance to earn cash incentives and bonuses for their great work. From cash incentives for 5-star Google Reviews, leads referred to our sales consultants, to state of service bonuses based on compliance criteria – we offer a number of ways to supplement your base income.
Skills Allowance
Exceptional Skills Allowances – or ESAs – are available to our pest technicians as a recognition of building expertise and key skills in your area of practice. (AU Only)
Company Maintained Vehicle, Tools & Uniforms
We want to make sure you’re equipped with what you need to do your jobs. We offer our technicians and sales staff a branded fully maintained company vehicle to use for work when meeting customers. Plus, any tools, uniforms for customer facing staff and safety equipment needed to do your job are provided, too.
RI Rewards
Open to all employees, RI Rewards offers discounts on products and gift cards, cash back opportunities on purchases, a wellbeing centre with health tips and vouchers earned in recognition of being part of the Rentokil Initial family (AU Only).
Discounted Pest Services
You can book a FREE pest service for your property and share the love with family and friends with discounted pest service options.
Employee Referral Program
It takes talent to know talent. Employees who recommend successful candidates receive a cash referral bonus.
Learn and Earn
Our pest technicians are eligible to receive a training allowance once they have achieved the Train the Trainer qualification.
Career & Salary Progression
Opportunities to progress into more senior roles and develop your career and salary in line with experience and progression.
Flexible Working
We’ve always offered a flexible work environment and we are working on ways to offer all of our employees more flexibility and autonomy to do their jobs from hybrid working arrangements to flexible start and finish times depending on the nature of their role.
Employee Assistance Program (EAP) & Colleague Wellbeing Program
Your health and well-being are of utmost importance to us. We provide free access to a service that provides counseling for you and your immediate family about any challenges you may be facing in and outside of work i.e., work and management, family, financial planning, and parenting.
Our Videos
The RI Mission, Vision & Values
All Videos
Meet Jim Evans
Kennedy Short #MyRICareer
Meet Steven Kroger
Ambius Daintree
Tree Planting Journey
As a WORK180 Endorsed Employer, Rentokil Initial is committed to ensuring all their employees can thrive.
To achieve this, we adhere to the ten dedicated key standards required to meet endorsement from WORK180 throughout our teams and workplace. These standards include:
Flexible Working Arrangements: This standard focuses on the way organisations step outside traditional ‘9 – 5’ structures to ensure every employee can deliver their best, regardless of their personal circumstances.
Shared Caring Responsibilities: This standard focuses on how organisations foster a culture that promotes and supports equal and shared responsibility for parents and carers — regardless of gender.
Inclusive & Anti-discriminatory Culture: This standard focuses on how organisations remove social, physical, or mental barriers that can prevent individuals from feeling comfortable, confident, or able to contribute fully in the workplace.
Career Development: This standard focuses on how organisations nurture and retain their people through initiatives that build confidence, skills, networks and direction.
Representative Leadership: This standard focuses on how organisations ensure balanced and diverse leadership that delivers well-rounded decision-making, reflects the community and inspires future leaders.
Pay Equity: This standard focuses on how organisations track and take positive actions towards closing and preventing pay gaps.
Inclusive Hiring Practices: This standard focuses on how organisations ensure fair and equal access to their opportunities and a positive experience for all applicants.
Employee Support & Safety Services: This standard focuses on how organisations go above and beyond to support employees who face personal barriers that may impact their performance in the workplace.
Employee Voice & Employee Resource Groups: This standard focuses on how organisations work to ensure that a wide range of employee voices are listened to, learned from, and used to make lasting changes in the company.
Strategic Commitments: This standard focuses on how organisations formalise and hold themselves accountable for their commitment to building diverse and inclusive environments at the leadership and boardroom levels.
We are dedicated to ensuring every single employee has the opportunity and support to be their best. When you join Rentokil Initial, you can guarantee you’ll have everything you need to succeed.
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