In Australia, KFC serves over 2 million customers every week, making it one of the largest restaurant systems in the country. The first restaurant opened in Australia in 1968 in Guildford, NSW and employed just 25 people. Since then, our business has grown to include more than 60 franchisees, 650 restaurants and around 35,000 employees. KFC’s Restaurant Support Centre works extensively across our network to create an engaged workforce and to consult and provide guidance on operational matters to our franchisees.
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As one of Australia’s largest employers, we recognise that it’s not enough to just provide employees with the practical skills needed to work at our restaurants. Our development and training initiatives teach the importance of responsibility and strong work ethic; having a positive attitude; teamwork; communication and working under pressure – skills that will serve employees well in their future. KFC is extremely proud to deliver high quality and nationally recognised training to employees across Australia.
A fun, interactive web-based development tool designed to assist our young Team Members set short term and personal goals both within and outside of KFC. Every Team Member is able to share with their parent, school or guidance counsellor a detailed action plan to achieve his or her goals. Our Restaurant General Managers provide support to their teams to develop plans which help to grow their leadership and coaching skills in the process.
Traineeships On Offer
KFC is extremely proud to deliver high quality and nationally recognised training to Team Members across Australia. This enables many of our Team Members to achieve a nationally recognised qualification in conjunction with on-the-job experience. Our nationally recognised qualifications range from Certificate II to IV level. We provide opportunities for youth from school age, to not only gain valuable experience in the workplace but also to develop potential career paths to continue their professional development as part of KFC.
KFC Graduate Program
Our Team Members have the opportunity to work towards a position on the KFC Graduate Leadership Program. The program provides newly degree qualified Restaurant Managers with career development and cross-functional experience within KFC. Graduate Leaders get the chance to work on exciting projects that make a real and significant impact on the KFC brand as well as building leadership, style and business acumen. It broadens business knowledge and it is a key step in building an exciting career in KFC Operations.
Young people working at KFC learn valuable life skills that help them prepare for their future career – whether it’s within our company or somewhere else. Through structured online and on-the-job training, our team members grow diverse skill-sets and accomplish great things.
As a Registered Training Organisation, our team members have the opportunity to participate in nationally recognised traineeships and gain formal qualifications. For university students, we also offer a graduate program that involves rotating through key roles in our corporate head office.
FAQs for parents
Click here for common questions we receive from parents about working hours, entitlements and what their child should bring on their first day.
Customer Service Team Member
KFC is the world's most popular chicken restaurant chain, specializing in our famous Original Recipe® fried chicken.
KFC is the world’s most popular chicken restaurant chain, specializing in our famous Original Recipe® fried chicken. It all started with one cook who created a finger lickin’ good recipe more than 75 years ago, a list of secret herbs and spices scratched out on the back of the door to his kitchen. That cook was Colonel Harland Sanders, of course, and today we still follow his formula for success, with real cooks breading and freshly preparing our delicious chicken by hand. Our aim is to put a smile on people’s faces around the world and give every customer a special experience on each occasion. Our vision is that our jobs will be the best in the world for those committed to serving great food and looking after customers better than anyone else.
Customer Service Team Members are responsible for ensuring the provision of fresh, quality products, friendly and efficient service and maintaining clean and well-presented facilities for our valued customers!
Requirements/ key selection criteria:
Sound communication and interpersonal skills
Transport to and from restaurant
No experience necessary as full training will be provided to all employees. Retail Traineeships are also available for employees who meet the required criteria.
Competitive pay rates
On the job training and development
Flexibility to suit your lifestyle
Making new friends and having fun
Working with KFC will give you financial independence, you’ll receive recognition for your efforts and gain skills to set you on your career path. KFC is a place where good things happen as soon as you walk through the door.